Statewide Eligibility Operations Specialist

State of Florida; Ocala (FL); On-site; USD 45,000 - 65,000; Part time

Job summary

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks a detail-oriented OPS Government Operations Consultant I to support statewide eligibility operations. The role focuses on case action analysis, research, and timely processing while ensuring compliance with policies and standards.

Responsibilities include identifying processing barriers, maintaining tracking, generating management reports, and coordinating with ESS leadership.

Qualifications

• Experience with Florida public assistance programs is preferred.
• Familiarity with Florida Department of Children and Families ESS operations is a plus.
• Ability to analyze workload data and report findings clearly.
• Experience with quality assurance or continuous improvement activities.

Responsibilities

• Review and process eligibility actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies and system alerts affecting disposition.
• Ensure compliance with eligibility policies and federal/state requirements.
• Use Department systems and reports to perform case research and tracking.
• Identify and address cases approaching timeframes and escalate when needed.
• Support statewide efforts to reduce pending workloads and improve timely disposition.
• Prepare management reports and monitor workload to meet deadlines.

Skills

Eligibility programs

Public assistance

Case processing

Program requirements

Data analysis

QA/Quality improvement

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Electronic case management systems

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Electronic case management systems

Job description

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks a detail-oriented OPS Government Operations Consultant I to support statewide eligibility operations. The role focuses on case action analysis, research, and timely processing while ensuring compliance with policies and standards.

Responsibilities include identifying processing barriers, maintaining tracking, generating management reports, and coordinating with ESS leadership.