Ops Experience Lead: Fulfillment & Service

The Home Depot; Novi (MI); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Career growth

Job summary

The Home Depot in Novi, MI is seeking an Operations Experience Manager to lead the Order Fulfillment team, uphold customer service standards, and drive store SOP compliance. This role includes MOD responsibilities, inbound freight processes, and safety adherence on the sales floor.

You will coach and develop associates, participate in talent planning, and ensure readiness of departments through daily walkthroughs, performance feedback, and adherence to all safety policies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead Order Fulfillment and Receiving workflows to meet SLAs.
• Coach associates on safety, policies, and customer service.
• Maintain safety and SOP adherence across store operations.
• Open/Close operations and manage MOD duties per SOPs.

Skills

Customer service

Team leadership

Coaching

Safety procedures

Education

HS Diploma

Tools

POS systems

Inventory software

Job description

The Home Depot in Novi, MI is seeking an Operations Experience Manager to lead the Order Fulfillment team, uphold customer service standards, and drive store SOP compliance. This role includes MOD responsibilities, inbound freight processes, and safety adherence on the sales floor.

You will coach and develop associates, participate in talent planning, and ensure readiness of departments through daily walkthroughs, performance feedback, and adherence to all safety policies.