OPS Excess Credit Hour Support Assistant

FGCU Florida Gulf Coast University; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Florida Gulf Coast University is seeking a temporary, part-time OPS Excess Credit Hour Support Assistant to help implement excess credit hour policies. The role supports monitoring student credit hour accumulation, maintains records, and provides information to students about potential financial impacts.

Responsibilities include preparing reports, ensuring compliance with state regulations, and delivering information to students, faculty, and staff.

Qualifications

• Demonstrate strong organizational skills and attention to detail.
• Effective written and verbal communication skills are required.
• Ability to maintain accurate records and manage multiple assignments.
• Proficiency in Microsoft Office applications and ability to learn university systems/databases.
• Ability to interpret and communicate policies clearly and accurately.
• Demonstrate professionalism and discretion when handling confidential information.
• Ability to work independently and with others across university departments.
• Provide quality customer service in person, by phone, and email.

Responsibilities

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, risks, and mitigation efforts for University leadership.
• Ensures compliance with state regulations and University policies on excess credit hours.
• Assists students, faculty, and staff with excess credit hour policies via phone, email, and in-person.
• Educates students on policies, requirements, and strategies to minimize financial impacts.
• Develops and delivers workshops, presentations, and informational materials on excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar's Office to address inquiries.
• Refers complex questions to appropriate University personnel for review and resolution.
• Performs other job-related duties as assigned.

Skills

Organizational skills

Written communication

Verbal communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Databases

Job description

Job Summary

The OPS Excess Credit Hour Support Assistant is a temporary, part-time position responsible for supporting the University's implementation of excess credit hour policies. This position assists with monitoring student credit hour accumulation, maintaining accurate records, supporting compliance with state regulations, and providing information and assistance to students regarding excess credit hour requirements and potential financial impacts.

Job Description

Typical duties include, but are not limited to:

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assists with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provides professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educates students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assists with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar's Office to address excess credit hour inquiries and concerns.
• Refers complex questions or cases to appropriate University personnel for further review and resolution.

Other Duties Performs other job-related duties as assigned.

Required Qualifications

High school diploma or equivalent.

Knowledge, Skills & Abilities

All employees are expected to: Demonstrate strong organizational skills and attention to detail. Possess effective written and verbal communication skills. Ability to maintain accurate records and manage multiple assignments. Demonstrate proficiency in Microsoft Office applications and the ability to learn University systems and databases. Ability to interpret and communicate policies and procedures clearly and accurately. Demonstrate professionalism and discretion when handling confidential student information. Ability to work independently and collaboratively with students, faculty, staff, and University departments. Provide quality customer service by creating a welcoming and supportive environment. Apply effective techniques to establish positive working relationships and collaborate with others to achieve common goals.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

Temporary jobs offered through FGCU's career site aim to support students financially while also offering valuable opportunities for skill development and networking. Additionally, non-students can also find temporary job listings that align with their skillset and career goals, providing flexible employment options in the FGCU community.