OPS Excess Credit Hour Support Assistant

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Florida Gulf Coast University is seeking an OPS Excess Credit Hour Support Assistant to help implement excess credit hour policies. This temporary, part-time role monitors student credit hour accumulation, maintains records, and supports compliance with state regulations while assisting students, faculty, and staff.

Duties include preparing reports on trends, coordinating with Financial Aid and the Registrar’s Office, delivering information to students, and supporting workshops to raise

Qualifications

• High school diploma or equivalent.

Responsibilities

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assists with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provides professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educates students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assists with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar's Office to address excess credit hour inquiries and concerns.
• Refers complex questions or cases to appropriate University personnel for further review and resolution.

Job description

OPS Excess Credit Hour Support Assistant
Florida Gulf Coast University

Job Summary

The OPS Excess Credit Hour Support Assistant is a temporary,part-time position responsible for supporting the University'simplementation of excess credit hour policies. This positionassists with monitoring student credit hour accumulation,maintaining accurate records, supporting compliance with stateregulations, and providing information and assistance to studentsregarding excess credit hour requirements and potential financialimpacts.

Job Description

Typical duties include, but are not limited to:

• Monitors student credit hour accumulation and identifiesstudents approaching or exceeding excess credit hourthresholds.
• Maintains accurate records, reports, and databases related toexcess credit hour cases.
• Prepares regular reports on excess credit hour trends,potential risks, and mitigation efforts for Universityleadership.
• Assists with ensuring compliance with applicable stateregulations and University policies regarding excess credithours.
• Provides professional and courteous assistance to students,faculty, and staff regarding excess credit hour policies throughphone, email, and in-person communication.
• Educates students on excess credit hour policies, requirements,and available strategies to minimize potential financialimpacts.
• Assists with developing and delivering workshops,presentations, and informational materials to increase awareness ofexcess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, AcademicAffairs, and the Registrar's Office to address excess credit hourinquiries and concerns.
• Refers complex questions or cases to appropriate Universitypersonnel for further review and resolution.

Other Duties

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

• High school diploma or equivalent.

Knowledge, Skills & Abilities

All employees are expected to:

• Demonstrate strong organizational skills and attention todetail.
• Possess effective written and verbal communication skills.
• Ability to maintain accurate records and manage multipleassignments.
• Demonstrate proficiency in Microsoft Office applications andthe ability to learn University systems and databases.
• Ability to interpret and communicate policies and proceduresclearly and accurately.
• Demonstrate professionalism and discretion when handlingconfidential student information.
• Ability to work independently and collaboratively withstudents, faculty, staff, and University departments.
• Provide quality customer service by creating a welcoming andsupportive environment.
• Apply effective techniques to establish positive workingrelationships and collaborate with others to achieve commongoals.

FGCU is a State University System of Florida member and an EqualOpportunity and Equal Access employer. All qualified applicantswill receive consideration for employment without regard to race,color, religion, sex, age, national origin, disability, orprotected veteran status.