Temporary Excess Credit Hour Support Specialist

Florida Gulf Coast University; Lexington (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Florida Gulf Coast University seeks an OPS Excess Credit Hour Support Assistant to provide temporary, part-time support for excess credit hour policies. You will monitor student credit hour accumulation, maintain records, and assist with compliance and student inquiries.

You will collaborate with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address questions and escalate complex cases. Experience with Microsoft Office is preferred.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Monitor student credit hour accumulation and identify students approaching or exceeding excess credit hour thresholds.
• Maintain accurate records, reports, and databases related to excess credit hour cases.
• Prepare regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assist with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provide professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educate students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assist with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborate with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address excess credit hour inquiries and concerns.
• Refer complex questions or cases to appropriate University personnel for further review and resolution.

Skills

Organizational skills

Written communication

Verbal communication

Record keeping

MS Office

Policy interpretation

Professionalism

Customer service

Education

High school diploma or equivalent

Job description

Florida Gulf Coast University seeks an OPS Excess Credit Hour Support Assistant to provide temporary, part-time support for excess credit hour policies. You will monitor student credit hour accumulation, maintain records, and assist with compliance and student inquiries.

You will collaborate with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address questions and escalate complex cases. Experience with Microsoft Office is preferred.