Temp: Excess Credit Hour Support Specialist

Florida Gulf Coast University; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Florida Gulf Coast University is seeking a temporary, part-time OPS Excess Credit Hour Support Assistant to help implement excess credit hour policies. The role supports monitoring student credit hour accumulation, maintains records, and provides information to students about potential financial impacts.

Responsibilities include preparing reports, ensuring compliance with state regulations, and delivering information to students, faculty, and staff.

Qualifications

• Demonstrate strong organizational skills and attention to detail.
• Effective written and verbal communication skills are required.
• Ability to maintain accurate records and manage multiple assignments.
• Proficiency in Microsoft Office applications and ability to learn university systems/databases.
• Ability to interpret and communicate policies clearly and accurately.
• Demonstrate professionalism and discretion when handling confidential information.
• Ability to work independently and with others across university departments.
• Provide quality customer service in person, by phone, and email.

Responsibilities

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, risks, and mitigation efforts for University leadership.
• Ensures compliance with state regulations and University policies on excess credit hours.
• Assists students, faculty, and staff with excess credit hour policies via phone, email, and in-person.
• Educates students on policies, requirements, and strategies to minimize financial impacts.
• Develops and delivers workshops, presentations, and informational materials on excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar's Office to address inquiries.
• Refers complex questions to appropriate University personnel for review and resolution.
• Performs other job-related duties as assigned.

Skills

Organizational skills

Written communication

Verbal communication

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Databases

Job description

Florida Gulf Coast University is seeking a temporary, part-time OPS Excess Credit Hour Support Assistant to help implement excess credit hour policies. The role supports monitoring student credit hour accumulation, maintains records, and provides information to students about potential financial impacts.

Responsibilities include preparing reports, ensuring compliance with state regulations, and delivering information to students, faculty, and staff.