OPS Excess Credit Hour Support Assistant

Florida Gulf Coast University; North Lake Village (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Florida Gulf Coast University is seeking an OPS Excess Credit Hour Support Assistant to help monitor student credit hours, maintain records, and support compliance with state regulations. The role involves assisting students, faculty, and staff with information on excess credit hour policies and financial implications.

Responsibilities include preparing reports, developing informative materials, and coordinating with Financial Aid, Advising, and Registrar's Office.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational skills and attention to detail are essential.
• Excellent written and verbal communication abilities.
• Ability to interpret policies and maintain confidential information.

Responsibilities

• Monitors student credit hour accumulation and identifies at-risk cases.
• Maintains accurate records and prepares regular reports.
• Supports compliance with state regulations and university policies.
• Communicates with students, faculty, and staff via phone, email, and in person.
• Educates students on excess credit hour policies and financial impacts.
• Assists with workshops, presentations, and informational materials.
• Collaborates with Financial Aid, Advising, Academic Affairs, and Registrar's Office.
• Refer complex questions to appropriate university personnel.

Skills

Organizational skills

Written communication

Verbal communication

Microsoft Office

Record keeping

Policy interpretation

Discretion

Independent work

Education

High school diploma

Tools

University systems

Job description

locationsMain Campustime typePart timeposted onPosted 4 Days Agotime left to applyEnd Date: November 30, 2026 (25 days left to apply)job requisition idR0007975Job SummaryThe OPS Excess Credit Hour Support Assistant is a temporary, part-time position responsible for supporting the University's implementation of excess credit hour policies. This position assists with monitoring student credit hour accumulation, maintaining accurate records, supporting compliance with state regulations, and providing information and assistance to students regarding excess credit hour requirements and potential financial impacts.Job DescriptionTypical duties include, but are not limited to:Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.Maintains accurate records, reports, and databases related to excess credit hour cases.Prepares regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.Assists with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.Provides professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.Educates students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.Assists with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar's Office to address excess credit hour inquiries and concerns.Refers complex questions or cases to appropriate University personnel for further review and resolution.Other DutiesPerforms other job-related duties as assigned.Additional Job DescriptionRequired QualificationsHigh school diploma or equivalent.Knowledge, Skills & AbilitiesAll employees are expected to:Demonstrate strong organizational skills and attention to detail.Possess effective written and verbal communication skills.Ability to maintain accurate records and manage multiple assignments.Demonstrate proficiency in Microsoft Office applications and the ability to learn University systems and databases.Ability to interpret and communicate policies and procedures clearly and accurately.Demonstrate professionalism and discretion when handling confidential student information.Ability to work independently and collaboratively with students, faculty, staff, and University departments.Provide quality customer service by creating a welcoming and supportive environment.Apply effective techniques to establish positive working relationships and collaborate with others to achieve common goals. FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.