OPS Excess Credit Hour Support Assistant

Florida Gulf Coast University; Lexington (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Florida Gulf Coast University seeks an OPS Excess Credit Hour Support Assistant to provide temporary, part-time support for excess credit hour policies. You will monitor student credit hour accumulation, maintain records, and assist with compliance and student inquiries.

You will collaborate with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address questions and escalate complex cases. Experience with Microsoft Office is preferred.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Monitor student credit hour accumulation and identify students approaching or exceeding excess credit hour thresholds.
• Maintain accurate records, reports, and databases related to excess credit hour cases.
• Prepare regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assist with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provide professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educate students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assist with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborate with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address excess credit hour inquiries and concerns.
• Refer complex questions or cases to appropriate University personnel for further review and resolution.

Skills

Organizational skills

Written communication

Verbal communication

Record keeping

MS Office

Policy interpretation

Professionalism

Customer service

Education

High school diploma or equivalent

Job description

Job Summary

The OPS Excess Credit Hour Support Assistant is a temporary, part-time position responsible for supporting the University’s implementation of excess credit hour policies. This position assists with monitoring student credit hour accumulation, maintaining accurate records, supporting compliance with state regulations, and providing information and assistance to students regarding excess credit hour requirements and potential financial impacts.

Job Description

Typical duties include, but are not limited to:

• Monitors student credit hour accumulation and identifies students approaching or exceeding excess credit hour thresholds.
• Maintains accurate records, reports, and databases related to excess credit hour cases.
• Prepares regular reports on excess credit hour trends, potential risks, and mitigation efforts for University leadership.
• Assists with ensuring compliance with applicable state regulations and University policies regarding excess credit hours.
• Provides professional and courteous assistance to students, faculty, and staff regarding excess credit hour policies through phone, email, and in-person communication.
• Educates students on excess credit hour policies, requirements, and available strategies to minimize potential financial impacts.
• Assists with developing and delivering workshops, presentations, and informational materials to increase awareness of excess credit hour policies.
• Collaborates with Financial Aid, Academic Advising, Academic Affairs, and the Registrar’s Office to address excess credit hour inquiries and concerns.
• Refers complex questions or cases to appropriate University personnel for further review and resolution.

Other Duties

• Performs other job-related duties as assigned.

Required Qualifications

• High school diploma or equivalent.

Knowledge, Skills & Abilities

All employees are expected to:

• Demonstrate strong organizational skills and attention to detail.
• Possess effective written and verbal communication skills.
• Ability to maintain accurate records and manage multiple assignments.
• Demonstrate proficiency in Microsoft Office applications and the ability to learn University systems and databases.
• Ability to interpret and communicate policies and procedures clearly and accurately.
• Demonstrate professionalism and discretion when handling confidential student information.
• Ability to work independently and collaboratively with students, faculty, staff, and University departments.
• Provide quality customer service by creating a welcoming and supportive environment.
• Apply effective techniques to establish positive working relationships and collaborate with others to achieve common goals.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.