Ops & Events Admin Assistant: Data, Scheduling, Zoom

The Chronicle Of Higher Education, Inc.; Boston (MA); On-site; USD 48,658 - 66,772; Full time

Job summary

Northeastern University is seeking an Administrative Assistant to provide operational support for the Undergraduate Academic Advising Office. The role focuses on Add/Drop, reviews, Welcome Week, Commencement, Orientation, and Registration.

You will oversee work-study hiring, coordinate major/minor changes, and support enrollment operations while maintaining data and systems across campus. Strong organization and communication are essential.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Excellent customer service, professionalism, and communication skills.
• Proficient with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Experience using Zoom and Excel PivotTables / XLOOKUP preferred.
• Strong organizational skills and detail orientation.
• Ability to learn new systems quickly and manage multiple priorities.

Responsibilities

• Provide operational support to Undergraduate Academic Advising during Add/Drop, Academic Review, Welcome Week, Commencement, Orientation, and Registration.
• Oversee hiring and management of work-study students.
• Coordinate academic major and minor change requests by updating student records in Salesforce and Navigate.
• Support course evaluation and enrollment operations across campus.
• Moderate Zoom drop-in advising appointments.
• Organize events, schedule meetings, manage calendars, and handle equipment orders.

Skills

Customer service

Professionalism

Communication

Attention to detail

Education

Associate's degree

Bachelor's degree

Tools

Microsoft 365/Office apps

Zoom

PivotTables (Excel)

XLOOKUP (Excel)

Job description

Northeastern University is seeking an Administrative Assistant to provide operational support for the Undergraduate Academic Advising Office. The role focuses on Add/Drop, reviews, Welcome Week, Commencement, Orientation, and Registration.

You will oversee work-study hiring, coordinate major/minor changes, and support enrollment operations while maintaining data and systems across campus. Strong organization and communication are essential.