Administrative Assistant

The Chronicle Of Higher Education, Inc.; Boston (MA); On-site; USD 48,658 - 66,772; Full time

Job summary

Northeastern University is seeking an Administrative Assistant to provide operational support for the Undergraduate Academic Advising Office. The role focuses on Add/Drop, reviews, Welcome Week, Commencement, Orientation, and Registration.

You will oversee work-study hiring, coordinate major/minor changes, and support enrollment operations while maintaining data and systems across campus. Strong organization and communication are essential.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Excellent customer service, professionalism, and communication skills.
• Proficient with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Experience using Zoom and Excel PivotTables / XLOOKUP preferred.
• Strong organizational skills and detail orientation.
• Ability to learn new systems quickly and manage multiple priorities.

Responsibilities

• Provide operational support to Undergraduate Academic Advising during Add/Drop, Academic Review, Welcome Week, Commencement, Orientation, and Registration.
• Oversee hiring and management of work-study students.
• Coordinate academic major and minor change requests by updating student records in Salesforce and Navigate.
• Support course evaluation and enrollment operations across campus.
• Moderate Zoom drop-in advising appointments.
• Organize events, schedule meetings, manage calendars, and handle equipment orders.

Skills

Customer service

Professionalism

Communication

Attention to detail

Education

Associate's degree

Bachelor's degree

Tools

Microsoft 365/Office apps

Zoom

PivotTables (Excel)

XLOOKUP (Excel)

Job description

Administrative Assistant

About the Opportunity

Job Summary: The Administrative Assistant in the College of EngineeringUndergraduate Academic Advising Office will provide operationalsupport to the Undergraduate Academic Advising team with specificemphasis during Add/Drop, Academic Review, Welcome Week,Commencement, Orientation, and Registration.

Responsibilities include overseeing the hiring and management ofwork-study students, coordinating academic major and minor changerequests, collaborating with offices across campus to supportcourse evaluation and enrollment operations, moderating Zoomdrop-in advising appointments, and providing data collection andanalysis support. Additional responsibilities include organizingand scheduling events and meetings, managing calendars,troubleshooting virtual meeting technology, maintaining websitecontent, responding to phone and email communications, coordinatingsystems and processes, and ordering and tracking equipment andoffice supplies.

Key Responsibilities & Accountabilities

1. Administrative & Operational Support

• Support the office with academic review logistics andcorrespondence
• Coordinate academic major and minor change requests by updatingstudent records in Salesforce and sending correspondence throughthe Navigate platform
• Partner with advisors, faculty, and the Transfer Credit Officeto support the course evaluation process for incoming and currentstudents
• Oversee virtual drop-in appointments using Zoom
• Support new hire onboarding logistics
• Collect, synthesize, and report on student data
• Assist in setting up and maintaining data collection systemsusing Microsoft 365 tools such as Forms and PowerAutomate
• Oversee and coordinate course enrollment, rollover, and facultyevaluations for General Engineering courses
• Work collaboratively with the Web Master to maintain thedepartment website
• Provide administrative support to college committees

2. Office Management

• Oversee all front office logistics including answering phones,greeting guests, managing calendars and confidential records,tracking and ordering office equipment and supplies, organizingfront office coverage, and maintaining facility workorders
• Coordinate staff morale initiatives
• Manage office space utilization using the Robin schedulingsystem
• Maintain the overall appearance of the office

3. Event Management

• Support the office with Orientation, Welcome Week,Commencement, and first-year events by coordinating roomreservations, catering, work-study coverage, and room andtechnology setup needs

4. Supervision

• Collaborate with the Student Employment Office to postwork-study positions
• Oversee the hiring, training, and supervision of work-studystudents
• Review and approve weekly timesheets

Minimum Qualifications

• Associate's degree required; Bachelor's degreepreferred
• Must demonstrate excellence in customer service,professionalism, and communication skills
• Knowledge of office administration practices and processes;basic proficiency with Microsoft Office / Microsoft 365 productsincluding Word, Excel, PowerPoint, Outlook, Teams, andSharePoint
• Experience using Zoom and Excel functions such as pivot tablesand XLOOKUP is preferred
• Ability to learn new systems quickly and carry out projects,ensuring work is completed accurately and on time
• Demonstrated excellence in managing multiple priorities withstrong organizational skills and attention to detail
• Must exercise sound judgment and discretion in maintaining andsafeguarding the confidentiality of sensitiveinformation

Documents Required

• Resume
• Cover Letter

Position Type: General Administration

Additional Information

Northeastern University considers factors such as candidate workexperience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion,color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type: 106H

Expected Hiring Range: $23.37 - $32.14

With the pay range(s) shown above, the starting salary will dependon several factors, which may include your education, experience,location, knowledge and expertise, and skills as well as a paycomparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject tochange.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Administrative-Assistant_R139696