Ops Center Technician – Real-Time Security (Relocation)

Epic; Fort Wayne (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Relocation assistance

Stock grants

Annual bonuses

Job summary

Epic is hiring an Operations Center Technician to monitor real-time alerts and manage access/security systems from our Facilities Command Center. The role includes coordinating emergency responses and ensuring rapid restoration of operations with internal teams and emergency services.

Positions are based on Epic's Madison, WI campus with relocation assistance. Candidates must be eligible to work in the U.S.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related high‑volume field.
• Open to 2nd and 3rd shifts, including weekends.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify issues using video feeds and system data; coordinate emergency responses.
• Work with internal teams and emergency services to restore normal operations quickly.

Skills

Situational awareness

Decision making

Communication

Security operations

Emergency response

Shift flexibility

US work eligibility

Relocation readiness

COVID-19 vaccination

Job description

Epic is hiring an Operations Center Technician to monitor real-time alerts and manage access/security systems from our Facilities Command Center. The role includes coordinating emergency responses and ensuring rapid restoration of operations with internal teams and emergency services.

Positions are based on Epic's Madison, WI campus with relocation assistance. Candidates must be eligible to work in the U.S.