Campus Operations Center Technician — Real-Time Security

Epic; Kalamazoo (MI); On-site; USD 60,000 - 88,000; Full time

Benefits offered by this job

Relocation assistance

Sabbatical after five years

Job summary

Epic is seeking an Operations Center Technician to monitor real-time alerts and manage security and building operations from the Facilities Command Center. You’ll identify issues via video feeds and system data, coordinating emergency responses to restore normal operations quickly.

The role requires relocation to Madison, WI, with relocation assistance provided. You will work with internal teams and emergency services to maintain a safe environment and support business continuity across Epic’s

Qualifications

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• COVID-19 vaccination.

Responsibilities

• Monitor real-time alerts and maintain business continuity across Epic's campuses.
• Manage access and security systems from the Facilities Command Center.
• Oversee building operations and coordinate with emergency services during disruptions.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses and help restore normal operations quickly.

Skills

Situational awareness

Communication skills

High-pressure environment

Security operations

Shift flexibility

US work eligibility

Relocation willingness

COVID-19 vaccination

Job description

Epic is seeking an Operations Center Technician to monitor real-time alerts and manage security and building operations from the Facilities Command Center. You’ll identify issues via video feeds and system data, coordinating emergency responses to restore normal operations quickly.

The role requires relocation to Madison, WI, with relocation assistance provided. You will work with internal teams and emergency services to maintain a safe environment and support business continuity across Epic’s