Facilities Command Center Operator - Real-Time Security Ops

Epic; Ames (IA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare

Merit-based compensation

Annual raises and bonuses

Stock grants

Relocation assistance

Job summary

Epic is hiring an Operations Center Technician to maintain business continuity across its global campuses by monitoring alerts, managing access controls, and overseeing building operations. The role requires strong situational awareness and the ability to work in high-pressure environments.

Qualified candidates should have experience in security operations or emergency response and strong communication skills. Relocation to Madison, WI, is required, and financial assistance is provided for this move.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• COVID-19 vaccination required.

Responsibilities

• Maintain business continuity by monitoring real-time alerts.
• Manage access and security systems and oversee building operations.
• Identify and respond to issues using video feeds.
• Coordinate emergency responses to disruptions.
• Work closely with internal teams and emergency services.

Skills

Security operations experience

Situational awareness

Decision-making skills

Communication abilities

Coordination abilities

Ability to work under pressure

Job description

Epic is hiring an Operations Center Technician to maintain business continuity across its global campuses by monitoring alerts, managing access controls, and overseeing building operations. The role requires strong situational awareness and the ability to work in high-pressure environments.

Qualified candidates should have experience in security operations or emergency response and strong communication skills. Relocation to Madison, WI, is required, and financial assistance is provided for this move.