Ophthalmology Surgery Concierge & Scheduler

SEES Group, LLC; Bella Vista Acres (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

PTO & Holidays

Life & Disability Insurance

Tuition Reimbursement

CE Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonuses

Job summary

AVP SEES Group is seeking a dedicated Surgery Counselor for its ophthalmology practice. You will coordinate surgical scheduling, manage pre‑ and post‑operative care, secure insurance authorizations, and educate patients to ensure a seamless and positive experience.

You will serve as the primary liaison among patients, surgeons, and surgical facilities, communicating procedure details, timelines, costs, and required preparations while maintaining HIPAA and OSHA compliance.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration or a related field preferred.
• Minimum of two years of surgical scheduling experience in a healthcare setting, preferably in ophthalmology.
• COA preferred.
• Advanced proven knowledge of all front desk procedures.
• If internal applicant, must qualify for Ophthalmic Tech II. Must have a letter of recommendation from someone in leadership within SEES (Manager, Regional Director of Clinical Operations for your region, or Support Center Leadership.)
• Completion of at least 10 Qualifying SEES Advancement Credits every 24 months.
• Strong understanding of insurance verification, prior authorizations, and billing procedures related to surgical services.
• Experience with electronic health records (EHR) systems and practice management software.
• Excellent organizational and multitasking skills with attention to detail.
• Strong communication and interpersonal skills to effectively coordinate with patients, providers, and surgical facilities.
• Ability to problem‑solve, manage time efficiently, and handle high‑pressure situations with professionalism.
• Dependable transportation required for travel to other locations as needed.

Responsibilities

• Coordinates and schedules surgeries, ensuring accuracy in procedure details, provider availability, and facility coordination.
• Communicates with patients regarding surgery dates, instructions, and necessary preparations, including pre-operative and post-operative care.
• Secures insurance authorizations and verifies coverage for surgical procedures, working closely with insurance companies and patients.
• Ensures all pre-operative requirements, such as medical clearances and diagnostic testing, are completed before surgery.
• Acts as a liaison between the practice, surgical facilities, and patients to ensure seamless coordination.
• Provides patients with detailed financial information regarding surgical costs, payment plans, and insurance coverage.
• Maintains an organized scheduling system to prevent conflicts and optimize surgical efficiency.
• Assists in the development and implementation of scheduling policies and best practices to improve workflow.
• Monitors and follows up on post-operative appointments to ensure continuity of care.
• Ensures compliance with HIPAA and OSHA regulations, maintaining patient confidentiality and safety at all times.
• Addresses and resolves scheduling conflicts, cancellations, or patient concerns promptly and professionally.
• Ensures 20/20 Patient Experience by: Anticipating patient's registration and billing needs, Anticipating patient's needs, such as water, snacks, etc., Providing consistent customer care

Skills

Patient Experience

Analytical mind

Excellent communication skills

Teamwork

HIPAA/OSHA compliance

Problem-solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office Suite

Job description

AVP SEES Group is seeking a dedicated Surgery Counselor for its ophthalmology practice. You will coordinate surgical scheduling, manage pre‑ and post‑operative care, secure insurance authorizations, and educate patients to ensure a seamless and positive experience.

You will serve as the primary liaison among patients, surgeons, and surgical facilities, communicating procedure details, timelines, costs, and required preparations while maintaining HIPAA and OSHA compliance.