Ophthalmology Surgery Scheduler & Care Coordinator

SEES Management Solutions; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k)

PTO (Paid Time Off)

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP SEES Group is seeking a Surgical Scheduling Counselor to coordinate all aspects of ophthalmology surgical scheduling for a seamless patient experience from pre- to post-operative care.

You will serve as the primary liaison between patients, surgeons, and facilities, handling authorizations, education, and financial information while upholding HIPAA/OSHA compliance and high service standards.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred.
• Minimum of two years of surgical scheduling experience in a healthcare setting, preferably in ophthalmology.
• COA preferred.
• Advanced proven knowledge of all front desk procedures.
• If internal applicant, must qualify for Ophthalmic Tech II with a leadership recommendation.
• Completion of at least 10 Qualifying SEES Advancement Credits every 24 months.
• Strong understanding of insurance verification, prior authorizations, and billing procedures related to surgical services.
• Experience with electronic health records (EHR) systems and practice management software.
• Excellent organizational and multitasking skills with attention to detail.
• Strong communication and interpersonal skills to effectively coordinate with patients, providers, and surgical facilities.

Responsibilities

• Coordinate and schedule surgeries, ensuring accuracy in procedure details, provider availability, and facility coordination.
• Communicate with patients regarding surgery dates, instructions, and required preparations (pre- and post-operative care).
• Secure insurance authorizations and verify coverage for surgical procedures.
• Ensure all pre-operative requirements, such as medical clearances and diagnostics, are completed.
• Act as liaison between the practice, surgical facilities, and patients for seamless coordination.
• Provide patients with detailed financial information on costs, payment plans, and insurance coverage.
• Maintain an organized scheduling system to prevent conflicts and optimize efficiency.
• Contribute to scheduling policy development and workflow improvements.
• Monitor and follow up on post-operative appointments for continuity of care.
• Ensure HIPAA and OSHA compliance and patient confidentiality.
• Address scheduling conflicts, cancellations, or patient concerns promptly.
• Support 20/20 Patient Experience initiatives (registration, billing, and patient comfort).
• Demonstrate confidentiality, strong organization, and proactive communication.

Skills

Surgical scheduling

Customer service

Communication skills

Attention to detail

Time management

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in healthcare administration or related field

Tools

Microsoft Office Suite

EHR systems

Practice management software

Job description

AVP SEES Group is seeking a Surgical Scheduling Counselor to coordinate all aspects of ophthalmology surgical scheduling for a seamless patient experience from pre- to post-operative care.

You will serve as the primary liaison between patients, surgeons, and facilities, handling authorizations, education, and financial information while upholding HIPAA/OSHA compliance and high service standards.