Call Center Premium Surgery Counselor

American Vision Partners; El Paso (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO and Sick Time

Continuing education funds

Job summary

American Vision Partners (AVP) is seeking a Call Center Premium Surgery Counselor to assist patients through the surgical process, educate on options including premium products, and schedule surgeries. The Counselor acts as a liaison among the office, surgical facility, patient and referring physician.

The role requires strong communication, ability to explain pre- and post-operative instructions, manage paperwork, and maintain patient confidentiality.

Qualifications

• Must have excellent verbal and written communication skills.
• At least one year of experience in a medical practice; ophthalmology preferred.
• Comfort discussing financial options and presenting payment plans.
• Ability to multitask in a fast-paced, high-volume environment.
• Experience in ophthalmology or refractive/surgical settings is preferred.

Responsibilities

• Counsel patients for surgery by providing clear, concise details about what to expect.
• Schedule surgery and manage all surgical appointments and referrals.
• Educate patients on pre/post-operative instructions and required consents.
• Maintain patient confidentiality and ensure necessary paperwork is completed.
• Respond to patient inquiries and maintain positive patient experience.
• Support referring provider relationships and overall coordination of care.

Skills

Verbal Communication

Written Communication

Attention to detail

Multitasking

Decision making

Healthcare experience

Financial discussions

Timeliness

Education

High School Diploma or GED

Job description

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

The Call Center Premium Surgery Counselor is responsible for assisting the patient with all aspects of the surgical process and pre-operative preparations in order to make the surgical experience as smooth as possible for the patient. The Counselor educates and counsels patients regarding their surgical options, including premium product offerings. They schedule surgery, makes all surgical appointments and act as a liaison between the office, surgical facility, patient and the referring physician.

Responsibilities

• Maintains basic knowledge of surgeries performed at American Vision Partners facilities
• Counsels patients for surgery by providing clear, concise details about what to expect for the surgery
• Able to educate patients on the pre/post-operative instructions and the consents for surgeries
• Reviews all surgery paperwork to ensure we have received back from the patient the necessary signed documents
• Schedules necessary appts, as appropriate by specialty
• Monitors surgery schedules for cancellations/no-shows to ensure patient is contacted to reschedule
• Ensures all patient out of pocket money owed is documented and collected prior to surgery
• Helps to maintain referring provider relationships
• Helps create an exceptional patient experience
• Monitors the voicemail inbox and tasking inbox and responds to the inquiries to ensure patients are followed up with timely
• Answers incoming phone calls from patients concerning their surgery
• Maintains patient confidentiality at all times
• Participates in on-going training and continued education
• Encourages a team-oriented environment
• Performs any, and all additional duties as assigned

Qualifications

• High School Diploma or GED required
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic or ophthalmology specialties preferred
• Experience in ophthalmology preferred
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable and able to multi-task in a fast paced, high-volume work environment
• Demonstrated ability to meet deadlines

Benefits & Perks

• Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!