Ophthalmology Patient Services Coordinator

The Chronicle Of Higher Education, Inc.; Columbia (MD); On-site; USD 22,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator in the Columbia area to provide friendly, confidential assistance to patients during visits. Responsibilities include scheduling, pre-registration, check-in/out, and meticulous data entry in the Epic EMR system.

The role emphasizes patient service, accurate information handling, and collaboration with a team to maintain smooth patient flow. Prior customer service and basic insurance knowledge are preferred.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience required; two years preferred.
• Education may substitute for experience per Johns Hopkins policy.

Responsibilities

• Assist patients with scheduling, pre-registration, check-in and checkout.
• Screen calls and questions, determine need for physician input.
• Handle insurance questions and payment processes; document in EMR.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma

Two years college

Tools

Epic EMR

Job description

Johns Hopkins University is seeking a Patient Service Coordinator in the Columbia area to provide friendly, confidential assistance to patients during visits. Responsibilities include scheduling, pre-registration, check-in/out, and meticulous data entry in the Epic EMR system.

The role emphasizes patient service, accurate information handling, and collaboration with a team to maintain smooth patient flow. Prior customer service and basic insurance knowledge are preferred.