Patient Access & Scheduling Specialist

The Johns Hopkins University; Baltimore (MD); On-site; USD 22,317 - 39,674; Full time

Job summary

The Johns Hopkins University in Baltimore seeks a Patient Service Coordinator to deliver friendly, confidential assistance, manage pre-registration, check-in, and scheduling, and ensure a positive patient experience within the School of Medicine.

This role coordinates visits, collects insurance data, educates patients on costs, schedules labs and procedures, handles payments, and supports back-office operations to maintain smooth patient flow.

Qualifications

• High School Diploma or graduation equivalent.
• One year of customer service experience required.
• Two years related work experience preferred.
• Additional education may substitute for required experience.

Responsibilities

• Coordinate visits within the department or across departments.
• Interview patients or family to obtain pre-registration information and confirm appointments.
• Verify and enter pre-registration and insurance information in the system.
• Obtain pre-certifications as required by insurers.
• Register patients for clinical appointments using the database.
• Assist patients with completion of medical insurance forms.
• Inform patients of costs and guide them to resources.
• Schedule labs, procedures, surgeries and admissions; resolve conflicts.
• Enter and update charges in the system; discuss charges with patients when appropriate.
• Screens calls and medical issues; determine if physician/nurse response is needed.
• Assist with back-office duties to ensure smooth patient flow.
• Maintain familiarity with medical insurance plans and terminology.

Skills

Customer service

Communication

Medical terminology

Education

High School Diploma or GED

Two years college or equivalent

Job description

The Johns Hopkins University in Baltimore seeks a Patient Service Coordinator to deliver friendly, confidential assistance, manage pre-registration, check-in, and scheduling, and ensure a positive patient experience within the School of Medicine.

This role coordinates visits, collects insurance data, educates patients on costs, schedules labs and procedures, handles payments, and supports back-office operations to maintain smooth patient flow.