Cardiology Patient Concierge & Scheduler

The Johns Hopkins University; Columbia (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

The Johns Hopkins University Department of Medicine, Division of Cardiology seeks a Patient Service Coordinator to provide courteous, confidential assistance to patients and support front-desk operations at the Columbia Center.

You will schedule and pre-register patients, collect demographics, verify insurance, handle payments, and coordinate appointments while maintaining accurate records and ensuring a positive patient experience.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience; 2+ years preferred.
• Additional education may substitute for experience per the JHU formula.

Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for tests.
• Coordinates visits within or between departments.
• Collects accurate pre-registration information by phone or in person.
• Verifies and enters pre-registration and insurance information into the computer system.
• Assists patients with insurance forms and guides them to resources as needed.
• Reviews charges and handles payments; prepares receipts and cash settlements.
• Assists with arranging patient transportation and answers routine inquiries.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

The Johns Hopkins University Department of Medicine, Division of Cardiology seeks a Patient Service Coordinator to provide courteous, confidential assistance to patients and support front-desk operations at the Columbia Center.

You will schedule and pre-register patients, collect demographics, verify insurance, handle payments, and coordinate appointments while maintaining accurate records and ensuring a positive patient experience.