Patient Service Coordinator

The Chronicle Of Higher Education, Inc.; Columbia (MD); On-site; USD 22,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator in the Columbia area to provide friendly, confidential assistance to patients during visits. Responsibilities include scheduling, pre-registration, check-in/out, and meticulous data entry in the Epic EMR system.

The role emphasizes patient service, accurate information handling, and collaboration with a team to maintain smooth patient flow. Prior customer service and basic insurance knowledge are preferred.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service experience required; two years preferred.
• Education may substitute for experience per Johns Hopkins policy.

Responsibilities

• Assist patients with scheduling, pre-registration, check-in and checkout.
• Screen calls and questions, determine need for physician input.
• Handle insurance questions and payment processes; document in EMR.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma

Two years college

Tools

Epic EMR

Job description

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

We are seeking a Patient Service Coordinator who;will offer friendly, courteous, and confidential assistance toensure every patient has an outstanding customer service experienceduring his or her visit to Wilmer Columbia. Maintains accurateinformation on each patient to facilitate the patient encounter.Uses automated systems to expedite patient scheduling,pre-registration, check-in, and checkout. Works with others in ateam environment.

Specific Duties & Responsibilities

• Screens patient calls and medical issues. Answers patientquestions where appropriate and determines if physician response isrequired
• Registers patients for clinical appointments using electronicmedical record system (epic).
• Conduct screening for all patients and visitors
• Answers phones and provides routine information tocallers.
• Responds to medical records requests. Scans medical recordsdocuments into the electronic medical records system.
• Monitors the in-basket in the electronic medical record system.Handles routine in-basket requests and forwards other messages tothe appropriate resource. Documents appropriately in thesystem.
• Collects time of service payments, provides receipts, andprepares end-of-day reconciliation.
• Discusses patient charges, if appropriate, with patients and/orpatients' families.
• Refers patient to appropriate office if financial counseling isnecessary.
• Assists with basic insurance and third-party queries andexplains payment policies.
• Assists with back-office duties as needed to ensure consistentpatient flow.
• Reschedules patients when provider clinic schedulechanges.
• Maintains familiarity with various types of medical insuranceto properly schedule patients and answer patient questions.
• Schedules patients for laboratory tests, medical examinations,and procedures.
• Resolves any scheduling conflicts.
• Uses automated records systems to access, enter, and editpatient information.
• Coordinates patient appointments either within the office orbetween other offices and/or departments.
• Verifies and enters pre-registration and insurance informationinto the electronic medical record system (Epic). Obtains and/orverifies patient's demographic data by phone or in person.
• May obtain pre-certifications as required by patients' healthcare insurers or managed care providers.
• Fills vacancies due to cancellations.
• Responds to requests for completion of various medical formsfor patients (MVA forms, disability forms, worker’s compensationforms, etc.)
• Demonstrates awareness of limitations of institutionalresources and seeks to maximize physician scheduling within thiscontext. Proactively seeks to schedule/reschedule patients forefficient utilization of resources (e.g., backfill to covercancellations or add urgent appointments).
• Operates personal computer to access e-mail, electroniccalendars, and other basic office support software.
• Provide other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required. Twoyears related work experience preferred.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years of college or equivalent work experiencepreferred.
• Two years related ophthalmology/JHH system work experiencestrongly preferred.
• Medical terminology and knowledge of medical insurance coveragepreferred.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY($20.12-$25.21 targeted; Commensuratew/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: JH at Columbia Center
Department name: Columbia Practice Oph
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employeeswho provide ongoing services to patients or work in patient care orclinical care areas to have an annual influenza vaccination orpossess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

Equal Opportunity Employer

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