Patient Services & Scheduling Coordinator

The Johns Hopkins University; Bethesda (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

The Johns Hopkins University is seeking a Patient Service Coordinator at Wilmer Bethesda to ensure outstanding patient service during visits. You will manage scheduling, pre-registration, check-in, and checkout using Epic EMR, and work with a team to maintain smooth patient flow.

Responsibilities include calling patients, registering for appointments, collecting payments, answering questions, and coordinating with offices and departments to resolve scheduling conflicts.

Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.

Responsibilities

• Screens patient calls and medical issues and determines if physician response is required.
• Registers patients for clinical appointments using Epic EMR.
• Conducts screening for all patients and visitors.
• Answers phones and provides routine information to callers.
• Collects time of service payments and provides receipts; performs end-of-day reconciliation.
• Reschedules patients when provider clinic schedule changes.
• Coordinates patient appointments within the office or between departments.
• Verifies and enters pre-registration and insurance information in Epic.
• May obtain pre-certifications as required by insurers.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High School Diploma

Two years college preferred

Tools

Epic EMR

Job description

The Johns Hopkins University is seeking a Patient Service Coordinator at Wilmer Bethesda to ensure outstanding patient service during visits. You will manage scheduling, pre-registration, check-in, and checkout using Epic EMR, and work with a team to maintain smooth patient flow.

Responsibilities include calling patients, registering for appointments, collecting payments, answering questions, and coordinating with offices and departments to resolve scheduling conflicts.