Patient Services & Scheduling Coordinator

Johns Hopkins University; Baltimore (MD); On-site; USD 22,317 - 39,674; Full time

Job summary

Johns Hopkins University seeks a Patient Service Coordinator to provide friendly, confidential assistance to patients and help ensure a positive experience during visits. The role requires accurate data entry, appointment scheduling, pre-registration, and efficient check-in/check-out processes.

The coordinator will verify insurance, obtain pre-certifications, register patients for services, and assist with medical forms and patient payments while maintaining timely communication with patients

Qualifications

• High School Diploma or graduation equivalent.
• 1 year of customer service experience required.
• 2 years related work experience preferred.
• Additional education may substitute for required experience per policy.

Responsibilities

• Coordinates visits within the department or between departments.
• Interviews patients and/or family to obtain pre-registration information and confirm appointments.
• Verifies pre-registration and insurance information in the computer system.
• Obtains pre-certifications as required by insurers.
• Registers patients for clinical appointments using computerized database.
• Assists with completion of medical insurance forms and explains costs.
• Schedules laboratory tests, procedures, surgeries, and admissions; resolves conflicts.
• Answers phones and provides routine information; handles medical records requests.

Skills

Customer service

Scheduling software

Data entry

Interpersonal skills

Education

High School Diploma or GED

Job description

Johns Hopkins University seeks a Patient Service Coordinator to provide friendly, confidential assistance to patients and help ensure a positive experience during visits. The role requires accurate data entry, appointment scheduling, pre-registration, and efficient check-in/check-out processes.

The coordinator will verify insurance, obtain pre-certifications, register patients for services, and assist with medical forms and patient payments while maintaining timely communication with patients