Patient Experience & Scheduling Specialist

Johns Hopkins University; Baltimore (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly and professional assistance to patients, ensuring a positive experience. Responsibilities include scheduling appointments, assisting with insurance forms, and coordinating between health care professionals.

The ideal candidate will possess a High School Diploma or GED and have at least one year of experience in a customer service role. Strong communication and problem-solving skills are essential to succeed in this position.

Qualifications

• Must possess customer service experience in a similar service-oriented industry.
• Should have strong communication skills to assist patients effectively.
• Ability to manage scheduling and appointments in a busy environment.

Responsibilities

• Schedule patients for medical examinations and consultations.
• Coordinate visits within departments or between them.
• Assist patients with medical insurance forms.
• Participate in the billing process and collect payments.
• Maintain clinic efficiency by resolving scheduling conflicts.

Skills

Customer Service

Communication

Scheduling

Problem Solving

Education

High School Diploma or GED

Job description

Johns Hopkins University is seeking a Patient Service Coordinator to provide friendly and professional assistance to patients, ensuring a positive experience. Responsibilities include scheduling appointments, assisting with insurance forms, and coordinating between health care professionals.

The ideal candidate will possess a High School Diploma or GED and have at least one year of experience in a customer service role. Strong communication and problem-solving skills are essential to succeed in this position.