Ophthalmology Front Desk Specialist — Patient Care & Scheduling

ReFocus Eye Health; Sterling (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive 401(k) with matching

Comprehensive health, dental, and visi

Job summary

ReFocus Eye Health is seeking a friendly Medical Group Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology practice. This on-site role handles check-ins/outs, scheduling, and patient communications to ensure a smooth patient experience.

You'll manage appointments, verify information, collect payments, and collaborate with clinicians and staff. Flexible hours up to 40 per week with potential travel to Landsdowne; in-person role with evenings/weekends as needed.

Qualifications

• Reliability, positive attitude and teamwork.
• Strong communication and interpersonal abilities.
• Proficiency in data entry and computer skills.
• Ability to thrive in a fast-paced environment.
• Exceptional customer service skills.
• Proven experience in medical administrative role with knowledge of medical terminology and office procedures.
• Must hold a high school diploma or equivalent.

Responsibilities

• Greet patients warmly and manage check-ins/check-outs.
• Schedule appointments and coordinate provider calendars.
• Answer calls, manage messages, verify patient information, and maintain records.
• Collect co-pays, verify insurance eligibility, and assist with daily financial reporting.
• Address patient concerns and advocate for a positive experience.
• Collaborate with providers, clinical and administrative staff, and external partners.

Skills

Customer service

Data entry

Medical terminology

Office procedures

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

ReFocus Eye Health is seeking a friendly Medical Group Front Desk Representative to be the welcoming face of our multi-specialty ophthalmology practice. This on-site role handles check-ins/outs, scheduling, and patient communications to ensure a smooth patient experience.

You'll manage appointments, verify information, collect payments, and collaborate with clinicians and staff. Flexible hours up to 40 per week with potential travel to Landsdowne; in-person role with evenings/weekends as needed.