Ophthalmology Clinic Operations Manager

Eye Health America; Bradenton (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Short-term/No

400(k) Matching

Wellness Program

Paid Vacation & Holidays

Uniform Allowance

Training/Advancement opportunities

Job summary

The Eye Associates, affiliated with Eye Health America, seeks a Clinical Manager to oversee a clinical department. The role focuses on supervision, quality assurance, staff management, and collaboration to maintain and improve patient care standards.

You will supervise front desk and clinic operations, ensure OSHA and CLIA compliance, plan shifts, approve time off, monitor staff performance, and mentor clinical leads to ensure adherence to protocols.

Qualifications

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.

Responsibilities

• Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Be able to step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Skills

Healthcare experience

Management experience

Communication

Education

High school diploma or equivalent

Job description

The Eye Associates, affiliated with Eye Health America, seeks a Clinical Manager to oversee a clinical department. The role focuses on supervision, quality assurance, staff management, and collaboration to maintain and improve patient care standards.

You will supervise front desk and clinic operations, ensure OSHA and CLIA compliance, plan shifts, approve time off, monitor staff performance, and mentor clinical leads to ensure adherence to protocols.