Clinical Manager

Eye Health America LLC; Bradenton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Vacation & Holidays

401(k) Matching

Uniform Allowance

Training/Advancement opportunities

Job summary

The Eye Associates, an affiliate of Eye Health America, is seeking a Clinical Manager to lead a clinical department within a growing ophthalmology practice in Bradenton, FL. The role emphasizes supervising staff, ensuring patient care quality, and collaborating with healthcare professionals to maintain standards.

Responsibilities include managing clinic flow, assisting in front desk operations, addressing patient inquiries and complaints, and ensuring equipment functionality.

Qualifications

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare leadership/management experience preferred.

Responsibilities

• Supervise clinical department staff and ensure quality patient care.
• Maintain OSHA and CLIA compliance; keep manuals and permits updated.
• Coordinate clinic flow, scheduling, and front desk support as needed.
• Address patient questions and resolve complaints professionally.
• Ensure proper operation of clinic equipment and request repairs as needed.
• Manage back-office supplies and calibration logs; train staff on calibration procedures.
• Mentor clinical leads and front desk staff to ensure protocol adherence.

Skills

Healthcare experience

Management experience

Education

High school diploma

Job description

Description

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization. This position involves supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards.

Job Responsibilities:

• Communicate effectively with all patients in a professional and courteous manner, act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Be able to step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries. Responsible for handling all patient complaints, assessing situations, and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance, as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time and all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Benefits:

As a team member at The Eye Associates, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

Requirements

• High school diploma or equivalent.
• Active and valid driver's license.
• Healthcare experience required.
• Previous management experience preferred.