Ophthalmology Clinic Operations Lead

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 97,000 - 141,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a Clinic Operations Manager to oversee the daily clinical operations of the department, lead clinical staff, and partner with leadership to implement efficient workflows and high-quality patient care.

Reporting to the Director of Operations, you will manage staffing, budgets, regulatory requirements, and process improvements, fostering a collaborative, patient-centered culture and driving operational excellence in a busy ophthalmology setting.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field required.
• Equivalent combination of education and relevant experience may be considered in lieu of a bachelor's degree.
• COA certification or equivalent ophthalmic credential is required.

Responsibilities

• Provide day-to-day leadership and operational oversight for clinical staff across the department, including hiring, onboarding, training, scheduling, and performance management.
• Assess and maintain staff competencies to support quality care, safety, and regulatory compliance.
• Partner with department leadership to implement new workflows, operational processes, and regulatory requirements.
• Identify and support workflow and system improvements that enhance efficiency, patient care, and team effectiveness.
• Assist in developing and monitoring departmental operating and capital budgets while promoting responsible resource management.
• Allocate and redeploy staff as needed to support patient volume, operational priorities, and continuity of care.
• Promote a positive patient experience by ensuring resources are effectively utilized to meet diverse patient needs.
• Address patient questions, concerns, and service recovery needs in a timely and professional manner.
• Monitor operational and quality metrics, identifying opportunities to improve patient satisfaction, efficiency, and department performance.
• Collaborate with physicians, clinical leaders, and administrative partners to support departmental goals and strategic initiatives.
• Foster a collaborative, inclusive, and patient-centered culture focused on continuous improvement and operational excellence.

Skills

Leadership

Staff development

Communication

Analytical thinking

Regulatory compliance

Healthcare terminology

Microsoft Office

Multitasking

Collaboration

Problem solving

Education

Bachelor's degree in Healthcare Administration / Business Administration or related field

Equivalent combination of education and relevant experience

Tools

Microsoft Office

Healthcare technology systems

Job description

Massachusetts Eye and Ear Infirmary is seeking a Clinic Operations Manager to oversee the daily clinical operations of the department, lead clinical staff, and partner with leadership to implement efficient workflows and high-quality patient care.

Reporting to the Director of Operations, you will manage staffing, budgets, regulatory requirements, and process improvements, fostering a collaborative, patient-centered culture and driving operational excellence in a busy ophthalmology setting.