Ophthalmology Clinic Front Desk Scheduling Specialist

HealthPartners; Minnesota; On-site; USD 33,000 - 45,000; Full time

Job summary

HealthPartners Minnesota seeks a patient-focused Medical Receptionist to join our clinics team. You will check in patients, collect co-pays, verify insurance, and schedule appointments, while maintaining accurate demographic and financial data.

You will use computer systems to verify information, communicate wait times professionally, and support registration, scheduling, and coordination of specialty appointments.

Qualifications

• High School diploma or GED required.
• Formal training program in medical reception, or equivalent customer service program.
• Minimum two years as a medical receptionist or in a customer service role.
• Proficiency with computer systems for data lookup and entry.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and remain organized under pressure.

Responsibilities

• Greet and check in patients; collect co-pays and verify demographics.
• Verify insurance eligibility and register patients accurately.
• Schedule appointments using Advanced Access principles and maintain scheduling policies.
• Coordinate specialty appointments and communicate wait times to patients.
• Prepare records for new patient appointments and assist clerical duties.
• Maintain open communication with Appointment Center; respond to calls and relay messages.
• Support with registration, scheduling, and data entry tasks in a busy clinic.

Skills

Two years experience as medical recp

Two years customer service experience

Data lookup / data entry experience

Customer service by phone or in-person

Organizational skills under pressure

Multitasking / handling interruptions

Excellent oral communication

Excellent written communication

Education

High School diploma or GED

Formal training program in medical reception / customer service

Job description

HealthPartners Minnesota seeks a patient-focused Medical Receptionist to join our clinics team. You will check in patients, collect co-pays, verify insurance, and schedule appointments, while maintaining accurate demographic and financial data.

You will use computer systems to verify information, communicate wait times professionally, and support registration, scheduling, and coordination of specialty appointments.