Clinic Concierge & Appointment Specialist

HealthPartners; Maplewood, Northern (MN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

HealthPartners in Minnesota is seeking a Medical Receptionist to serve as a vital front-desk contact at its clinics. You will manage appointment scheduling, verify patient information, collect co-pays, and guide newcomers to the correct care area.

You must communicate clearly, handle multiple priorities, and work as part of a team to deliver compassionate service. Proficiency in English is required; other languages may be helpful.

Qualifications

• Must have a high school diploma or GED and one of the following: formal medical reception training or equivalent program, or customer service training.
• Two years of medical receptionist experience or two years in a customer service role.
• One year of data lookup/entry on mainframe or PC systems.
• One year of customer service experience in-person or by phone within last five years.
• Demonstrated ability to organize work under pressure and handle multiple priorities.
• Excellent oral and written communication skills.

Responsibilities

• Check-in and co-pay administration, verifying patient information, and communicating benefit changes to members.
• Use computerized appointment scheduling and Advanced Access principles to schedule and manage appointments.
• Register and verify patient information, insurance eligibility, and appropriate account types.
• Coordinate specialty appointments and facilitate clinic communications, including answering calls and relaying messages.
• Maintain schedule templates and coordinate emergency changes and provider vacations.
• Perform other clerical duties as assigned.

Skills

High school diploma or GED

Medical receptionist experience

Customer service experience

Data entry

Oral communication

Written communication

Organizational skills

Ability to manage priorities

Education

Formal medical reception training program

Job description

HealthPartners in Minnesota is seeking a Medical Receptionist to serve as a vital front-desk contact at its clinics. You will manage appointment scheduling, verify patient information, collect co-pays, and guide newcomers to the correct care area.

You must communicate clearly, handle multiple priorities, and work as part of a team to deliver compassionate service. Proficiency in English is required; other languages may be helpful.