Ophthalmology Administrative Assistant — Impact in Care

Anna Jaques Hospital; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support professional to assist physicians with clinical, academic, and research activities. The role involves answering calls, scheduling, and maintaining patient records in a fast-paced health system environment.

Qualifications include a high school diploma or GED with 1–3 years of related experience and proficiency in Microsoft Office and web-based tools. A degree is preferred and patient confidentiality is essential.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Answers and screens telephone calls; greets and directs patients, families, visitors and staff; provides accurate information.
• Updates patient demographics and insurance information; schedules appointments and coordinates referrals.
• Prepares and maintains patient records; liaises with other departments while handling confidential information.
• Collects co-payments and coordinates billing tickets; reconciles collections at end of day.
• Maintains physicians' schedules; transcribes letters and notes; prepares routine reports.
• Notifies and reminds patients of appointments; obtains radiology authorizations as needed; handles mail distribution.
• Special projects and process improvement initiatives as requested.

Skills

Written English

Oral English

Knowledge of procedures

Teamwork

Customer service

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Web-based applications

Job description

Beth Israel Lahey Health is seeking an administrative support professional to assist physicians with clinical, academic, and research activities. The role involves answering calls, scheduling, and maintaining patient records in a fast-paced health system environment.

Qualifications include a high school diploma or GED with 1–3 years of related experience and proficiency in Microsoft Office and web-based tools. A degree is preferred and patient confidentiality is essential.