Gastroenterology Admin Assistant II — Patient-Focused Support

Anna Jaques Hospital; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Support Specialist to assist physicians in clinical practice, academic and research roles. The role requires great organizational skills and the ability to manage schedules, records and patient interactions efficiently.

Responsibilities include answering calls, updating demographics, scheduling and coordinating appointments, handling billing tasks, and maintaining patient records.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems and MS Office applications (Outlook, Word, Excel, PowerPoint or Access) preferred.

Responsibilities

• Answers and screens telephone calls, takes messages, and directs calls appropriately.
• Updates patient demographic and insurance information; schedules appointments.
• Prepares and maintains patient records; liaises with departments and external customers.
• Collects co-payments and coordinates billing tickets; reconciles daily collections.
• Maintains physicians' schedules and transcribes notes for physicians as needed.
• Notifies and reminds patients of scheduled appointments via letters or calls.
• Obtains authorization for radiologic exams as needed.
• Sorts and distributes mail and correspondence; supports special projects and process improvements.

Skills

Administrative support

Communication

Customer service

Multitasking

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

Job description

Beth Israel Lahey Health is seeking an Administrative Support Specialist to assist physicians in clinical practice, academic and research roles. The role requires great organizational skills and the ability to manage schedules, records and patient interactions efficiently.

Responsibilities include answering calls, updating demographics, scheduling and coordinating appointments, handling billing tasks, and maintaining patient records.