Ophthalmology Admin Specialist – Patient Scheduling

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Deaconess Medical Center, Inc. is seeking an Administrative Assistant to support physicians in clinical practice, academic and research activities.

The role includes answering calls, greeting patients, scheduling appointments, coordinating referrals and maintaining patient records with confidentiality and accuracy. The position emphasizes timely information delivery, liaison with departments, and processing billing tickets while supporting continuous process improvements in a busy

Qualifications

• High School diploma or GED required/Associate degree preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office required.

Responsibilities

• Answer and screen calls; take messages or direct to appropriate person.
• Greet and direct patients, families, visitors and staff.
• Schedule patient appointments and coordinate referrals and ancillary services.
• Prepare and maintain patient records; transcribe letters and notes as needed.
• Notifies and reminds patients of appointments; handle confidential information.

Skills

Written communications

Oral communications

Customer service

Team work

Calm under pressure

Problem solving

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Deaconess Medical Center, Inc. is seeking an Administrative Assistant to support physicians in clinical practice, academic and research activities.

The role includes answering calls, greeting patients, scheduling appointments, coordinating referrals and maintaining patient records with confidentiality and accuracy. The position emphasizes timely information delivery, liaison with departments, and processing billing tickets while supporting continuous process improvements in a busy