Ophthalmology Administrative Assistant II – Patient Scheduling

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Qualifications

• High School diploma or GED required; associate degree preferred.
• 1–3 years of related administrative experience required.
• Experience with computer systems and MS Office applications including Outlook, Word, Excel.

Responsibilities

• Answers and screens telephone calls; greets patients and directs others appropriately.
• Updates patient demographics and insurance; schedules appointments and coordinates referrals.
• Prepares and maintains patient records; liaises with departments and handles confidential info.
• Collects co-payments; processes billing tickets and reconciles daily collections.
• Maintains physicians' schedules; transcribes notes and facilitates in clinical systems.
• Notifies and reminds patients of upcoming appointments via letters or calls.
• Obtains radiology authorization as needed; handles mail and correspondence.

Skills

Written English

Oral English

Customer service

Teamwork

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description