Neurology Administrative Specialist — Patient Care & Scheduling

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Boston is seeking an administrative support professional to assist physicians in clinical practice, academic and research roles. The role focuses on handling calls, scheduling, patient flow, and coordinating referrals to support seamless patient care.

Responsibilities include screening calls, greeting patients, updating demographics and insurance, preparing records, coordinating appointments and billing tickets, and acting as a calm liaison with departments.

Qualifications

• High School diploma or GED is required.
• Associate's degree is preferred.
• 1-3 years related work experience is required.
• Experience with computer systems including web-based applications and MS Office is required.

Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information and obtains referrals.
• Schedules patient appointments using scheduling tools.
• Coordinates ancillary appointments and procedures with other staff.
• Prepares and maintains patient records for physicians.
• Acts as liaison with other departments and external customers.
• Handles confidential information and explains policies as needed.

Skills

Written communications

Oral communications

Customer service

Teamwork

Education

High School diploma or GED

Associate's degree preferred

Tools

MS Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Beth Israel Lahey Health in Boston is seeking an administrative support professional to assist physicians in clinical practice, academic and research roles. The role focuses on handling calls, scheduling, patient flow, and coordinating referrals to support seamless patient care.

Responsibilities include screening calls, greeting patients, updating demographics and insurance, preparing records, coordinating appointments and billing tickets, and acting as a calm liaison with departments.