Front Desk Manager for Ophthalmology Office

Emerald Eye Center, inc.; Los Angeles (CA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Profit sharing

Job summary

Emerald Eye Center Inc. in Encino, CA, is seeking a Front Desk Manager who will be the welcoming face of our ophthalmology practice. You will oversee front desk operations, support patient check-in/check-out, and ensure a smooth daily workflow.

The ideal candidate has healthcare front desk experience, fluent English and Spanish, excellent organization, and a patient-focused approach. Join a team committed to compassionate care and outstanding service.

Qualifications

• Experience in front desk or administrative role, healthcare preferred.
• Fluency in English and Spanish preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure.
• Friendly, interpersonal demeanor and patient-focused.
• High school diploma or equivalent; certifications are a plus.

Responsibilities

• Manage front desk operations and patient check-in/out.
• Supervise and train front desk staff for customer service.
• Schedule appointments and calendar for ophthalmologists.
• Handle patient inquiries and resolve issues promptly.
• Maintain patient records and HIPAA compliance.
• Process insurance claims and verify coverage.
• Assist with office supplies and front desk inventory.
• Collaborate with clinical staff to improve patient experience.

Skills

Front desk experience

Bilingual (English/Spanish)

Organizational skills

Attention to detail

Multitasking under pressure

Interpersonal skills

Education

High school diploma or equivalent

Job description

About the Role

Join the Emerald Eye Center Inc. as a Front Desk Manager, where you'll be the welcoming face of our ophthalmology practice in Encino, CA. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about providing exceptional patient care.

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing

Responsibilities

• Manage front desk operations, ensuring a smooth and efficient patient check-in and check-out process.
• Supervise and train front desk staff to deliver outstanding customer service.
• Schedule appointments and manage the calendar for multiple ophthalmologists.
• Handle patient inquiries and resolve any issues promptly and professionally.
• Maintain accurate patient records and ensure compliance with HIPAA regulations.
• Process insurance claims and verify patient insurance information.
• Assist in managing office supplies and inventory for the front desk.
• Collaborate with clinical staff to enhance patient experience and streamline operations.

Qualifications

• Proven experience in a front desk or administrative role, preferably in a healthcare setting.
• Strong communication skills, with fluency in both English and Spanish preferred.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively under pressure.
• Strong interpersonal skills and a friendly demeanor.
• High school diploma or equivalent; relevant certifications are a plus.
• Commitment to providing exceptional patient care and service.

About Us

Emerald Eye Center Inc. has been serving the Encino community for over a decade, providing top-notch eye care services. Our patients love us for our compassionate approach and state-of-the-art technology, while our employees appreciate a supportive work environment that values professional growth and teamwork.