Ophthalmic Clinical Lead: Elevate Ops & Patient Care

Icarespecialists; Kingston (Luzerne County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

401(K) benefits

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

AtVision Innovation Partners seeks a Clinical Lead to oversee daily ophthalmic clinic operations and guide staff, collaborating with the Practice Administrator to ensure policy adherence and efficient workflows.

You will lead, train, and monitor clinical staff, maintain high patient service standards, and address complaints to improve the patient experience. Prior ophthalmic technician experience is required.

Qualifications

• Experience as an Ophthalmic Technician required.
• Bachelor's degree in business, Health Administration, Nursing, or related healthcare field.
• Certified Ophthalmic Technician licensure or another medical licensure preferred.

Responsibilities

• Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff.
• Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• Ensures the highest degree of customer service and patient quality care is maintained at all times.
• Ensures compliance with standard medical practice to manage and minimize risk.

Skills

Ophthalmic terminology

Customer service

Leadership

Electronic health records

Microsoft Excel

Staff training

Communication

Education

Bachelor's degree in business, Health Administration, Nursing, or related healthcare field

Certified Ophthalmic Technician licensure (preferred)

Tools

EHR software

Job description

AtVision Innovation Partners seeks a Clinical Lead to oversee daily ophthalmic clinic operations and guide staff, collaborating with the Practice Administrator to ensure policy adherence and efficient workflows.

You will lead, train, and monitor clinical staff, maintain high patient service standards, and address complaints to improve the patient experience. Prior ophthalmic technician experience is required.