Ophthalmic Lead Technician - Operations & Growth

Vision Innovation Partners; Kingston (Luzerne County); On-site; USD 65,000 - 85,000; Full time

Job summary

Vision Innovation Partners is seeking an experienced ophthalmic operations leader to oversee daily clinic functions, staffing, and workflow to ensure optimal patient care. The role emphasizes strong leadership, regulatory compliance, and commitment to outstanding patient experiences.

You will supervise technicians and staff, coordinate schedules, and drive improvements in efficiency and patient satisfaction while collaborating with providers.

Qualifications

• Proven experience leading and motivating a team in a healthcare setting.
• Strong staff relations and interpersonal skills.
• Bachelor's degree in business, health administration, nursing, or related field.
• Ophthalmic/licensure preferred (Certified Ophthalmic Technician or similar).
• Ability to concentrate and follow instructions with high attention to detail.
• Proven leadership, diplomacy, and communication skills; able to work independently or in a team.
• Proficiency with Microsoft Office, especially Excel.

Responsibilities

• Manages daily clinical operations by reviewing schedules and allocating space.
• Improves patient experience by resolving complaints and following up for satisfaction.
• Trains and guides clinical staff; oversees performance reviews.
• Reviews reports to optimize clinic workflow and reduce waste.
• Coordinates maintenance of clinical equipment and supports timely repairs.
• Oversees day-to-day operations and ensures policy compliance.
• Maintains high standards of customer service and patient care.
• Keeps lines of communication open with staff to maintain morale.
• Develops relations with providers and meets management targets.
• Hours are Monday–Friday, 8:00 AM to 4:30 PM.

Skills

Leadership

Staff management

Communication

Attention to detail

Customer service

Multitasking

Education

Bachelor's degree in business/Health Administration/Nursing or related healthcare field

Tools

Microsoft Excel

Electronic Health Records (EHR) software

Job description

Vision Innovation Partners is seeking an experienced ophthalmic operations leader to oversee daily clinic functions, staffing, and workflow to ensure optimal patient care. The role emphasizes strong leadership, regulatory compliance, and commitment to outstanding patient experiences.

You will supervise technicians and staff, coordinate schedules, and drive improvements in efficiency and patient satisfaction while collaborating with providers.