Operations Technology Specialist

BCD Travel; Northern (KY); Hybrid; USD 58,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Work-from-home opportunities

Career growth opportunities

Generous vacation days

Wellbeing tools

Job summary

BCD Travel is seeking an Operations Technology Specialist to provide first-line technology support for virtual agents and in-office teams across the NOAM region. The role is remote with full-time status in the United States.

You will collaborate with internal tech teams, monitor system status, perform RCAs, and guide rapid resolutions while maintaining established processes and policies. Strong travel industry knowledge is required, with Sabre GDS and OBT experience preferred.

Qualifications

• Significant travel industry experience is required.
• Strong analytical and problem-solving skills with root-cause analysis ability.
• Excellent communication and collaboration across teams.

Responsibilities

• Follow established processes and collaborate on best practices to monitor and resolve technology support cases.
• Partner with internal/external tech teams to perform RCAs, escalate, test, and resolve cases.
• Troubleshoot issues with virtual employees for quick resolution.
• Escalate common issues to other departments for global resolution.
• Communicate with virtual employees using the most effective method.
• Manage system status and improve performance per policies.

Skills

Travel industry experience

Analytical problem-solving

Communication

Cross-functional collaboration

Organizational skills

Team collaboration

Tools

Sabre GDS

Online Booking Tools (OBTs)

Job description

Operations Technology Specialist

Date: Sep 27, 2026

Location: US, Virtual, NOAM

Shape what's next with BCD

Operations Technology Specialist (Remote)

Full time, United States

In this role, you will provide first line ops and client technology support to all virtual agents or in-office in area of responsibility, including customer support.

What You'll Do

• Follow established processes as well as actively collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking
• Partner with internal and external technology teams to perform RCAs, elevate, test, and resolve cases as necessary to resolution
• Work with virtual employees to troubleshoot issues for a quick resolution
• Escalate common issues to other departments that can be resolved on a more global basis
• Communicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions
• Manage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures

What You’ll Bring

• Extensive experience in the travel industry
• Experience with Sabre GDS and online booking tools (OBTs)
• Experience supporting system enhancements, testing, implementations, and operational initiatives
• Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines
• Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com .
Get to know us by exploring our career site and checking out our social media:

Flexible working hours and work-from-home or remote opportunities

Opportunities to grow your skillset and career

Work at the forefront of travel technology and help shape the future of business travel

Generous vacation days so you can rest and recharge

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

Travel industry professional perks and discounts

An inclusive work environment where diversity is celebrated

Work From Anywhere opportunity for 60 days per year

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Ops Technology Specialist is between $58,000 and $65,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We’re dedicated to building a diverse, inclusive and authentic workplace.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail] .