Supervisor Operations

BCD Travel; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible hours and remote work

Career growth opportunities

Vacation days

Travel industry perks

Inclusive work environment

Job summary

BCD Travel in the United States seeks an experienced Supervisor Operations (Remote) to lead a travel consultant team, coach performance, monitor KPIs and workload, and drive service quality in a virtual environment. The role requires strong leadership in corporate travel operations, expertise with Sabre and SAP Concur, excellent English communication, and a commitment to developing team skills.

This full-time position offers remote work flexibility and a competitive salary within the stated

Qualifications

• Extensive experience in the corporate travel management industry.
• Relevant supervising experience.
• Advanced skills on GDS Sabre and SAP Concur Travel.
• Strong critical thinking and problem-solving skills.
• Proficient in Microsoft Office applications.
• Excellent verbal and written communication skills in English.
• Prior experience supporting life sciences or pharmaceutical clients is preferred.

Responsibilities

• Provide leadership to a team of travel consultants.
• Collaborate with performance data to maximize the effectiveness of the team.
• Develop learning programs for closing own short- and long-term competency gaps.
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties.
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.).
• Monitor global distribution systems (GDS) queues daily to maintain quality control.

Skills

Corporate travel management

Supervising experience

GDS Sabre

SAP Concur Travel

Problem solving

MS Office

English communication

Life sciences/pharma experience

Tools

Sabre

SAP Concur

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Operations (Remote)

Full time, United States

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. The ideal candidate will bring strong leadership experience in corporate travel operations, with a proven ability to coach, develop, and motivate high-performing teams in a virtual environment.

As a Supervisor Operations, you will

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

About You

• Extensive experience in the corporate travel management industry
• You have relevant supervising experience
• Advanced skills on GDS Sabre and SAP Concur Travel
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location.

This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].