Supervisor Operations

BCD Meetings & Events LLC; Northern (KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible working hours

Remote opportunities

Generous vacation days

Wellbeing tools

Travel industry discounts

Inclusive environment

Job summary

BCD Travel in the United States is seeking an Operations Supervisor to lead a remote team of travel consultants, oversee day-to-day operations, KPIs, workload, and coaching to drive performance. The role requires strong leadership and experience managing high-performing virtual teams in corporate travel.

The ideal candidate will have expert knowledge of Sabre and SAP Concur Travel, fluent English communication, and the ability to develop teams to exceed targets while navigating regulatory

Qualifications

• Extensive experience in corporate travel management with supervising experience.
• Advanced skills on GDS Sabre and SAP Concur Travel.
• Strong leadership and ability to coach and develop remote teams.
• Excellent verbal and written communication in English.

Responsibilities

• Provide leadership to a team of travel consultants.
• Manage KPI, workload, and coaching for the team.
• Serve as primary point of contact and develop team to meet targets.
• Coach and develop the team to meet performance goals.
• Stay updated on regulations (DOT, TSA, passports, visas).

Skills

Leadership

Coaching

English communication

Performance management

Virtual team management

Tools

Sabre GDS

SAP Concur Travel

Microsoft Office

Job description

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Supervisor Operations

Date: Sep 11, 2026

Location: US, Virtual, NOAM

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Supervisor Operations (Remote)

Full time, United States

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. The ideal candidate will bring strong leadership experience in corporate travel operations, with a proven ability to coach, develop, and motivate high-performing teams in a virtual environment.

As a Supervisor Operations, you will

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

• Extensive experience in the corporate travel management industry
• You have relevant supervising experience
• Advanced skills on GDS Sabre and SAP Concur Travel
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location.

This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].