Travel Automation Analyst

BCD Travel; United States; Remote; USD 58,000 - 62,000; Full time

Benefits offered by this job

Flexible working hours

Remote work opportunities

Career growth

Generous vacation days

Wellbeing tools

Inclusive environment

Job summary

BCD Travel is seeking a Travel Automation Analyst to remotely support and review low level help desk requests in a full-time role based in the United States. You will provide proactive, consultative programming for basic entry-level solutions and perform routine requirements gathering.

The ideal candidate has travel industry experience with MidOffice apps, strong knowledge of the travel reservation process, and solid English communication skills.

Qualifications

• Experience in the travel industry with MidOffice Applications knowledge.
• Strong understanding of the travel reservation process.
• Ability to manage multiple projects simultaneously.
• Excellent organization and time-management skills.
• Proven customer service skills.
• Solid knowledge of Microsoft Office products.
• Strong verbal and written English communication.
• Working knowledge of Sabre and Amadeus is a plus.

Responsibilities

• Provide proactive, consultative programming of basic entry-level solutions.
• Learn and adhere to department guidelines and procedures.
• Provide basic troubleshooting for client concerns and errors.
• Gather requirements for routine tasks and write routine solutions.
• QC Web updates from help desk requests.
• Support ongoing OBT and QCE implementation projects.

Skills

MidOffice Applications

Travel Industry

Customer Service

English Communication

GDS Knowledge (Sabre/Amadeus)

Tools

Sabre

Amadeus

Job description

Travel Automation Analyst Remote

Full time, United States

In this role, you will support and review low level complexity help desk requests.

As a Travel Automation Analyst, you will

• Provide a proactive and consultative approach to programming basic entry level solutions
• Learn, understand, and adhere to department guidelines and procedures consistently
• Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
• Focus on basic routine requirements gathering and routine writing
• QC Web updates per help desk requests
• Provide an on-going resource for OBT and QCE implementation projects
• Submit requests to detach and/or attach global standard optional or custom routines
• QC Web account creation for project implementations

About you

• Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
• Strong hands-on knowledge of all aspects of the travel reservation process
• Ability to work on multiple projects concurrently
• Excellent organization and time management skills
• Proven customer service skills
• Good knowledge in Microsoft Office products
• Strong verbal and written communication skills in English
• Working knowledge of Sabre and Amadeus GDS systems is a plus

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visitwww.bcdtravel.com.

Get to know us by reading our blog and checking out our social media

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Business Analyst 1, CSS Travel Automation is between $58,000 and $62,000. The actual pay depends on your skills, qualifications, experience and geographical location.

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].

#LI-Remote

#LI-VP1