Operations Team Lead – Global Payments & Process Improvement

Bank of America; Town of Newark (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking an Operations Specialist to oversee the Global Payment Operations team, ensuring timely execution, accuracy, and compliance with policies. This role supports end-to-end payment processing, investigates issues, and drives process improvements in a fast-paced financial services environment.

You will collaborate with cross-functional teams, manage workloads, and mentor junior staff while upholding internal controls and risk management standards.

Qualifications

• Minimum 1 year of operational accounting experience with knowledge of applicable policies and regulations
• Experience with general ledger
• Proficient MS Excel skills
• Thorough understanding of debits and credits
• Ability to multi-task and meet performance goals
• Excellent problem solving skills
• Detail oriented, self-motivated, assertive
• Flexible schedules and adaptability
• Demonstrates leadership consistently
• Excellent verbal and written communication
• Team player and independent worker
• Strong research, analytical and decision-making skills
• Willingness to work overtime as needed

Responsibilities

• Oversee Global Payment Operations (GPO) delivering wire transfers and ACH payments for bank clients and supporting end-to-end payment execution and investigations
• Provide sanctions screening on transactions per Global Economic Sanctions Compliance policies
• Resolve day-to-day problems and ensure deliverables are met within the business unit
• Offer functional expertise to projects or initiatives within the unit
• Manage team workload and provide supervision and direction
• Maintain internal, operational, and financial controls aligned to risk appetite
• Review processes for efficiency and implement improvements

Skills

Attention to Detail

Collaboration

Customer Service Management

Customer and Client Focus

Fraud Management

Active Listening

Administrative Services

Business Operations Management

Data Collection and Entry

Quality Assurance

Client Management

Coaching

Performance Management

Tools

Recon Plus

PIX

eLedger

FDES

BOSS

Content Navigator

MSS

BFT

Cashpro

TSYS

Job description

Bank of America is seeking an Operations Specialist to oversee the Global Payment Operations team, ensuring timely execution, accuracy, and compliance with policies. This role supports end-to-end payment processing, investigates issues, and drives process improvements in a fast-paced financial services environment.

You will collaborate with cross-functional teams, manage workloads, and mentor junior staff while upholding internal controls and risk management standards.