Operations Team Lead - Global Payment Operations

Bank of America; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking an Operations supervisor to oversee the Operations team, ensuring deadlines are met and tasks are coordinated efficiently. The role focuses on supporting global payment operations, process improvements, and adherence to procedures.

Responsibilities include guiding employees, reviewing procedures, and addressing day-to-day issues while maintaining controls and risk management. The position requires strong accounting knowledge and leadership skills.

Qualifications

• Minimum 1 year of operational accounting experience with knowledge of applicable policies and regulations.
• Previous experience with general ledger.
• Proficient in MS Excel and financial data analysis.
• Strong understanding of debits and credits.
• Ability to multi-task and meet performance goals.
• Excellent problem solving skills.
• Demonstrates leadership consistently.
• Excellent verbal and written communication skills.
• Works well in a team environment or independently.
• Willingness to work overtime as needed.

Responsibilities

• Oversee the Global Payment Operations team and ensure timely execution and coordination of tasks.
• Review operations procedures and drive continuous improvements.
• Implement changes while adhering to procedures and controls.
• Provide guidance to team members and resolve issues; escalate complex problems to a senior manager.
• Maintain awareness of foundational operations within a product line.
• Support end-to-end payment execution and investigations for transactions.
• Contribute to risk and control objectives and process improvements.

Skills

Operational accounting

General ledger

MS Excel

Debits and credits

Multi-tasking

Problem solving

Leadership

Verbal communication

Written communication

Teamwork

Overtime ability

Tools

MS Excel

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’s physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks.

Key Responsibilities

• Supporting continuous business improvements
• Reviewing operations procedures
• Implementing changes
• Ensuring adherence to operations procedures
• Providing guidance to employees
• Handling exception requests
• Referring more complex problems to a senior manager

Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
• Resolves day-to-day problems and executes deliverables within the business unit.
• Provides functional expertise knowledge to projects or initiatives relating to the business unit.
• Manages team workload and provides general oversight and direction to team.
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit.
• Reviews processes to ensure they are efficient and implements process improvement opportunities.

Required Qualifications

• Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Previous experience with general ledger
• Proficient skills utilizing MS Excel
• Thorough understanding of debits and credits
• Ability to multi-task and meet specific performance goals
• Excellent problem solving skills
• Detailed oriented, self-motivated, assertive
• Demonstrates ability to work flexible schedules and adapt quickly to change
• Demonstrates leadership skills consistently
• Must possess excellent verbal and written communication skills
• Work well in a team environment as well as independently
• Excellent research, analytical & decision making skills
• Ability to work overtime as needed

Desired Qualifications

• Recon Plus
• PIX
• eLedger
• FDES
• BOSS
• Content Navigator
• MSS
• BFT
• Cashpro
• TSYS
• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management
• Shift: 1st shift (United States of America)
• Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.