Operations Team Lead - Global Payment Operations

Bank of America; Newark (DE); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking an Operations Team Lead to oversee daily accounting functions, ensure timely execution of tasks, and drive process improvements. The role emphasizes adherence to policies, accuracy in general ledger activities, and strong Excel-driven reporting.

The candidate will guide a team, manage workload, and collaborate with cross-functional groups to maintain quality controls while supporting a flexible work culture in a fast-paced banking environment.

Qualifications

• Minimum 1 year of operational accounting experience with knowledge of policies/regulations.
• Experience with general ledger processes and reconciliations.
• Proficient in MS Excel for data analysis and reporting.
• Thorough understanding of debits and credits and basic accounting concepts.
• Ability to multi-task, meet timelines, and communicate clearly.

Responsibilities

• Oversee the Operations team to ensure deadlines are met and tasks are coordinated effectively.
• Support continuous business improvements and review operations procedures for efficiency.
• Provide guidance to employees and handle exception requests; escalate complex issues as needed.
• Apply functional expertise to projects related to the business unit and manage team workload.
• Maintain internal controls and operate within risk parameters for the unit.
• Identify and implement process improvements to enhance efficiency.

Skills

Operational accounting

General ledger

MS Excel

Debits and credits

Tools

Recon Plus

PIX

eLedger

FDES

BOSS

Content Navigator

MSS

BFT

Cashpro

TSYS

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.

• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Previous experience with general ledger
• Proficient skills utilizing MS Excel
• Thorough understanding of debits and credits
• Ability to multi-task and meet specific performance goals
• Excellent problem solving skills
• Detailed oriented, self-motivated, assertive
• Demonstrates ability to work flexible schedules and adapt quickly to changeDemonstrates leadership skills consistently
• Must possess excellent verbal and written communication skills
• Work well in a team environment as well as independently
• Excellent research, analytical & decision making skills
• Ability to work overtime as needed

Desired Qualifications:

• Experience with various systems which may include: Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro and TSYS

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Shift:

1st shift (United States of America)

Hours Per Week:

40