Global Payments Operations Analyst

Bank of America; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Bank of America is seeking an Operations Analyst to analyze day-to-day issues, perform routine analytics, and generate reports. This role involves handling 50+ calls daily, data interpretation, and supporting process improvements within the Global Operations unit.

The ideal candidate will have strong customer service experience, excellent communication skills, and proficiency with Excel. This position is based in the United States and requires a detail-oriented, organized approach with the

Qualifications

• Minimum 1 year experience handling calls.
• Typing and data entry experience.
• Client facing experience.
• Exceptional customer service experience.
• Highly organized with strong attention to detail.
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
• Excellent oral and written communication skills.
• Experience working independently and on teams.
• Experience with Microsoft Office Suite, especially Excel.
• Managing multiple priorities and multitasking.

Responsibilities

• Day-to-day analysis, research and resolution of varied problems.
• Assist with coordination of implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business products knowledge within operations environment.
• Build networks by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Skills

Call handling

Client facing

Data entry

Customer service

Time management

Attention to detail

Communication skills

Tools

MS Excel

Job description

Bank of America is seeking an Operations Analyst to analyze day-to-day issues, perform routine analytics, and generate reports. This role involves handling 50+ calls daily, data interpretation, and supporting process improvements within the Global Operations unit.

The ideal candidate will have strong customer service experience, excellent communication skills, and proficiency with Excel. This position is based in the United States and requires a detail-oriented, organized approach with the