Operations Team Lead - Global Payment Operations

Bank of America; Phoenix (AZ); Presencial; USD 65 000 - 80 000; Tempo integral

Resumo da oferta

Bank of America seeks an Operations lead to oversee the Global Payment Operations team handling wires and ACH, ensuring timely processing and end-to-end execution. You will guide process improvements, oversee sanctions screening, and manage workload while maintaining controls and risk adherence.

The role emphasizes collaboration with cross-functional teams, attention to detail, and strong communication skills to drive reliable payments and stakeholder satisfaction in a fast-paced environment.

Qualificações

• Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations.
• Previous experience with general ledger
• Proficient skills utilizing MS Excel
• Thorough understanding of debits and credits
• Ability to multi-task and meet specific performance goals
• Excellent problem solving skills
• Detailed oriented, self-motivated, assertive
• Demonstrates ability to work flexible schedules and adapt quickly to change
• Demonstrates leadership skills consistently
• Must possess excellent verbal and written communication skills
• Work well in a team environment as well as independently
• Excellent research, analytical & decision making skills
• Ability to work overtime as needed

Responsabilidades

• Oversee the Global Payment Operations team delivering global wire transfers and ACH payments.
• Support end-to-end payment execution and investigations.
• Provide sanctions screening on transactions per policy.
• Resolve day-to-day problems and deliver unit commitments.
• Offer functional knowledge to projects and initiatives within the business unit.
• Manage team workload and provide general oversight and direction to team.
• Maintain internal, operational, and financial controls within risk appetite of the business unit.
• Review processes for efficiency and implement process improvements.

Conhecimentos

Attention to Detail

Collaboration

Customer Service Management

Customer Focus

Fraud Management

Active Listening

Administrative Services

Business Operations

Data Entry

Quality Assurance

Client Management

Coaching

Performance Management

Ferramentas

Recon Plus

PIX

eLedger

FDES

BOSS

Content Navigator

MSS

BFT

Cashpro

TSYS

Descrição da oferta de emprego

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end‑to‑end payment execution and investigations for transactions initiated through various channels.
• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team
• Resolves day‑to‑day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Minimum 1 year of operational accounting experience along with working knowledge of processes to include applicable policies and regulations
• Previous experience with general ledger
• Proficient skills utilizing MS Excel
• Thorough understanding of debits and credits
• Ability to multi‑task and meet specific performance goals
• Excellent problem solving skills
• Detailed oriented, self‑motivated, assertive
• Demonstrates ability to work flexible schedules and adapt quickly to change
• Demonstrates leadership skills consistently
• Must possess excellent verbal and written communication skills
• Work well in a team environment as well as independently
• Excellent research, analytical & decision making skills
• Ability to work overtime as needed

Desired Qualifications:

• Experience with various systems which may include: Recon Plus, PIX, eLedger, FDES, BOSS, Content Navigator, MSS, BFT, Cashpro and TSYS

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

Shift:

1st shift (United States of America)

Hours Per Week:

40