Operations Systems Lead: Automation & Governance

WEX; Maine; On-site; USD 82,000 - 108,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Retirement savings plan

Paid time off

Job summary

WEX is seeking a senior operations systems expert to act as the primary liaison among Operations, Product, Technology and Finance. You will own end-to-end workflows, ensure configuration accuracy, and proactively mitigate systemic risks across platforms.

The role demands governance of billing, pricing and tax processes, strong technical analysis, and the ability to translate complex requirements into actionable designs. A results-driven, autonomous mindset is essential.

Qualifications

• Education: Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field.
• Experience: 5 to 8 years of related work experience leading system implementations, technical business analysis, or financial systems initiatives within a corporate environment.
• Technical Logic: Demonstrated ability to deeply analyze complex system architectures, transactional data flows, and integrations.
• Problem Solving: Proven track record of handling 'non-standard' or high-pressure situations, navigating ambiguous data environments, and performing multi-system root cause analysis.
• Autonomy: Demonstrated capability to operate with minimal supervision ("management by exception"), reviewing work primarily against results and overall department goals.
• Domain Expertise: Direct experience supporting enterprise billing systems, complex pricing administration, tax compliance platforms, or financial reconciliation architectures.
• Enterprise Navigation: Extensive experience collaborating with internal networks across matrixed corporate structures (Product, Engineering, Corporate Finance, Risk and Operations).
• Tools & AI Competency: Comfort leveraging analytical and diagnostic tools to synthesize multi-source data for pattern recognition.
• Agentic Intelligence experience -- Preferred

Responsibilities

• Translate intricate operational and contractual requirements into technical specifications and represent the operations function in cross-functional solution design discussions.
• Lead change enablement and governance of end-to-end system ecosystems across Operations, Product, Technology, and Finance.
• Identify systemic risks, drive root cause analyses, and coordinate corrective action plans.
• Develop and monitor data controls, validate configurations against contracts, pricing, and regulatory tax requirements.
• Partner with stakeholders to audit configurations and automate reconciliation processes.
• Establish KPIs to measure impact of system enhancements and process improvements.
• Drive optimization of workflows and automation to reduce manual effort and errors.
• Provide proactive guidance on system-related projects and risk mitigation.

Skills

System analysis

Cross-functional collaboration

Data governance

Financial systems

Billing systems

Pricing administration

Tax compliance

Automation

Analytical thinking

Education

Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Technology, or related field

Tools

AI/Analytics tools

Job description

WEX is seeking a senior operations systems expert to act as the primary liaison among Operations, Product, Technology and Finance. You will own end-to-end workflows, ensure configuration accuracy, and proactively mitigate systemic risks across platforms.

The role demands governance of billing, pricing and tax processes, strong technical analysis, and the ability to translate complex requirements into actionable designs. A results-driven, autonomous mindset is essential.