Business Operation Systems Analyst

WEX Inc.; Maine; Hybrid; USD 82,000 - 108,000; Full time

Job summary

WEX Inc. is seeking a subject matter expert to own the operational system ecosystem, bridging Operations, Product, Technology and Finance.

You will drive governance, automation and risk mitigation across billing, pricing, tax, and reconciliation workflows with strong data-control capabilities. With 5–8 years in system implementations or financial tech initiatives, you will lead cross-functional projects, analyze complex data flows, and manage change across the enterprise, while maintaining

Qualifications

• Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field.
• 5 to 8 years of related work experience leading system implementations or financial systems initiatives.
• Deep analysis of complex system architectures and data flows.
• Proven ability to handle non-standard or high-pressure situations.
• Autonomy with minimal supervision.
• Direct experience supporting enterprise billing systems, pricing administration, tax compliance platforms, or financial reconciliation architectures.
• Extensive collaboration across Product, Engineering, Corporate Finance, Risk and Operations.

Responsibilities

• Serve as the Subject Matter Expert for the end-to-end operational system ecosystem and cross-functional solution design discussions.
• Maintain end-to-end understanding of transaction and data flows across enterprise platforms.
• Design, implement, govern system-based workflows for billing, pricing, tax, entitlements, settlement, and reconciliation.
• Develop, implement and monitor data controls to maximize configuration accuracy across platforms.
• Investigate non-standard, high-pressure operational errors and lead root cause analysis.
• Audit configurations to align with contractual obligations, pricing structures, and regulatory tax requirements.
• Identify bottlenecks and drive automation with product and engineering teams.
• Establish and track KPIs to measure improvements in systems and processes.
• Lead change management for adoption of new system processes across units.

Skills

Technical logic

Autonomy

Domain expertise

Enterprise navigation

AI competency

Technical analysis

Root cause analysis

Education

Bachelor's degree

Tools

Analytical tools

Job description

About the Team/Role

In this role, you will serve as the subject matter expert for our operational ecosystems and primary strategic liaison between Operations, Product, Technology and Finance. This position combines strong business process knowledge with technical systems expertise to drive operational scalability, reduce manual effort, improve controls, and ensure configuration accuracy across interconnected platforms. Operating with high autonomy, you will navigate complex, ambiguous "gray areas" to ensure the accurate execution of financial and operational processes. By taking independent ownership of system-based workflows, you will proactively isolate systemic risks before they impact customers or financial outcomes, enabling operational leadership to remain focused on overarching business results.

How you'll make an impact

Systems Governance & Mapping: Maintain a comprehensive, end-to-end understanding of complex transaction and data flows across enterprise platforms.

Platform & Process Governance: Analyze, design, implement, and govern system-based workflows and process solutions supporting billing, pricing administration, tax administration, merchant configuration, customer entitlements, settlement processing, and financial reconciliation activities.

System Controls & Risk Mitigation: Develop, implement, and monitor robust data controls to maximize configuration accuracy across integrated, interconnected platforms. Identify system gaps and logic discrepancies before they manifest as customer or financial defects.

Cross-Functional Leadership: Serve as the Subject Matter Expert for the end-to-end operational system ecosystem. Translate intricate operational and contractual requirements into technical specifications, and represent the operations function in cross-functional solution design discussions.

Root Cause Analysis & Issue Resolution: Investigate "non-standard," high-pressure operational errors involving multiple overlapping systems and data sources. Lead comprehensive root cause analysis efforts and coordinate cross-functional corrective action plans.

Data & Configuration Integrity: Partner closely with business stakeholders to audit and ensure that complex system configurations strictly align with contractual obligations, pricing structures, and regulatory tax requirements.

Process Automation: Identify operational bottlenecks and eliminate high-risk manual workarounds by partnering with product and engineering teams to prioritize system enhancements and automated reconciliation tools.

Performance Metrics: Establish and track key performance indicators (KPIs) to measure the effectiveness of system enhancements, process automations, and risk mitigation efforts.

Change Enablement: Lead change management initiatives to ensure seamless adoption of new system processes and workflow improvements across affected business units.

Experience you'll bring

Education: Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Technology, or a related field.

Experience: 5 to 8 years of related work experience leading system implementations, technical business analysis, or financial systems initiatives within a corporate environment.

Technical Logic: Demonstrated ability to deeply analyze complex system architectures, transactional data flows, and integrations.

Problem Solving: Proven track record of handling "non-standard" or high-pressure situations, navigating ambiguous data environments, and performing multi-system root cause analysis.

Autonomy: Demonstrated capability to operate with minimal supervision ("management by exception"), reviewing work primarily against results and overall department goals.

Domain Expertise: Direct experience supporting enterprise billing systems, complex pricing administration, tax compliance platforms, or financial reconciliation architectures.

Enterprise Navigation: Extensive experience collaborating with internal networks across matrixed corporate structures (Product, Engineering, Corporate Finance, Risk and Operations).

Tools & AI Competency: Comfort leveraging analytical and diagnostic tools to synthesize multi-source data for pattern recognition. Agentic Intelligence experience -- Preferred

Pay Range

Pay Range: $82,400.00 - $108,200.00 Based on job content, the base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.

Company Overview

WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry.

Equal Opportunity

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

WEX promotes a drug‑free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of a disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.