Operations Support Supervisor

Gainor Staffing; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

A law firm in New York is seeking an Operations Support Supervisor to oversee operations support and paralegal teams. The role involves performance monitoring, budget preparation, and ensuring compliance with firm policies. Ideal candidates will have 2-5 years of experience in operations and strong problem-solving skills.

Qualifications

• 2-5 years of experience in operations within a law firm or professional services industry.
• Ability to follow complex instructions and interact professionally.
• Detailed-oriented, adaptable, and able to work in a fast-paced environment.

Responsibilities

• Oversight of operations support and paralegal teams, including scheduling and training.
• Conduct performance reviews and implement efficiency processes.
• Assist with budget preparation and vendor management.

Skills

Problem-solving

Decision-making

Interpersonal skills

Organizational skills

Multitasking

Education

Bachelor’s Degree

Tools

Outlook

iManage

Excel

EMS

Job description

Our client, a law firm based in New York, NY, is seeking an Operations Support Supervisor to join their team. This role will provide oversight of the operations support and paralegal teams ensuring there is exceptional and balanced support for all attorneys. This role will also assist the operations team in general oversight of the premises and operational services.Establishing positive work relationships with clients, attorneys and business professionals is necessary for success in this role*Job Responsibilities:

• Oversight of the operations support and paralegal teams, including scheduling, performance and training
• Performance monitoring including workload and productivity
• Coordinate workflow and ensure goals are met
• Conduct performance reviews
• Implement processes to create efficiencies
• Provide input on hiring for these teams
• Ensure compliance with firm policies and operational procedures
• Gather operational information on space, equipment and costs
• Assist with budget preparation
• Process invoices in the firm’s accounting system
• Assist with vendor management and relationships

*Skills & Qualifications:

• Strong problem-solving skills and decision-making skills and ability to follow complex instructions
• Ability to interact in a professional, cooperative and tactful manner with clients, co-workers and others both in person and on the telephone
• Detailed-oriented and adaptable
• Punctual
• Pleasant and professional demeanor with clear speaking voice
• Excellent verbal, written, organization, computer, and interpersonal skills
• Ability to multitask, solve problems and handle confidential matters with diplomacy and tact
• Ability to work in a fast-paced environment
• Proficiency in outlook, iManage, Excel, EMS and other firm applications
• 2-5 years of experience in operations within a law firm or professional services industry. Bachelor’s Degree preferred.

*Salary Range: $100,000 - $125,000 based on experience.Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.