Senior Practice Management Specialist

Open Systems Technologies; New York (NY); Hybrid; USD 110,000 - 123,000; Full time

Job summary

Open Systems Technologies is seeking a Senior Practice Management Specialist to join their team in New York City. This role involves supporting the Practice Manager with daily operations, driving efficiencies, and collaborating across various business departments.

The successful candidate will possess 4+ years of relevant experience and a Bachelor’s Degree, with excellent communication and organizational skills essential. The position offers a hybrid work model with remote and in-office days.

Qualifications

• 4+ years of law firm or professional services organization experience preferred.
• Bachelor's degree and demonstrated academic excellence strongly preferred.
• Ability to take ownership of projects and manage multiple tasks simultaneously.
• Excellent communication, grammar, and interpersonal skills required.
• Proficiency in MS Office Suite is essential.

Responsibilities

• Support daily operations of the Practice Group.
• Assist with developing and managing practice operations budget.
• Drive efficiencies and process improvements.
• Collaborate with business departments for trainings.
• Analyze Practice Group financials and performance indicators.

Skills

4+ years of law firm or professional services experience

Excellent communication skills

Proficiency with MS Office Products

Ability to handle multiple projects

Attention to detail

Education

Bachelor's Degree

Tools

CRM technology

Job description

A law firm is looking for a Senior Practice Management Specialist to join their team in New York City.

Compensation: $110,000 to $123,000

Hybrid work engagement with three days of remote work, and two days in-office.

Responsibilities

• Work with the Practice Manager to support the daily execution of business needs / operations of the Practice Group, including developing and managing the practice operations budget, establishing a consistent framework for Practice Group meetings and communications, supporting firm processes and follow-up on initiatives/action items, etc.
• Provide significant support to the Practice Manager by assisting with tasks related to the responsibility of all operations related to the practice group by working closely with its attorneys and professionals, as well as the firm’s business departments including, but not limited to: Information Governance, HR, Knowledge Management, Finance/Accounting, Recruiting, Marketing, Business Development, Client Experience, Professional Development, DEI, and Pro Bono
• Drive efficiencies and process improvements and introduce innovative approaches to improve the overall operation of the practice group and infrastructure, driving improved service to the firm’s clients and generating revenue
• Maintain practice-specific resources that pertain to lawyer-led trainings
• Guide attorneys on efficient use of technology to improve service delivery, especially AI
• Support the Practice Manager with creating a strategic vision for the practice group, industry teams, and/or investment area
• Work with Practice Manager, PG Chairs, partners and other business operations departments to facilitate the development and execution of Practice Group strategic plans with clear and achievable goals focused on culture, revenue, profitability, growth and retention, reputation, brand awareness, profile and competitive differentiation
• Collaborate with relevant business departments to provide trainings on “soft skills” such as client relationship management, business development, client feedback, etc.
• Provide operational and strategic support client teams for the firm’s top and fastest growing clients
• Assist the Practice Manager with attorney integration, ensuring that all attorneys who join the firm have an unparalleled integration experience
• In collaboration with the Practice Manager, act as point person to facilitate problem solving and address attorney concerns related to operational and strategic objectives
• Track and report utilization data and proactively flag underutilized and over-utilized associates
• Work closely with the Practice Manager and firm’s Professional Development to develop training content and support the appropriate development, evaluation, and training of practice group attorneys
• Analyze Practice Group financials and other key performance indicators to monitor timekeeper utilization, performance trends, and overall practice revenue
• Manage Practice Group budgets and expenses
• Assist practice manager with analyzing monthly AR and collections efforts
• Provide support and PG specific information and customization as needed to Business Development and Marketing department on strategic initiatives; RFP and pitch responses; targeted marketing collateral, accolades and recognition, etc., and ensure alignment of resources
• Work with business development and other staff departments to promote client and group initiatives, including client training programs and presentations (CLEs)

Qualifications

• 4+ years of law firm or professional services organization is desired, or equivalent internship and education. Law firm operations or business development experience is a plus
• A Bachelor's Degree; College degree and demonstrated academic excellence is strongly preferred
• Ability to take ownership of projects and handle multiple projects simultaneously is required
• Demonstrated writing ability and excellent grammar, spelling and proofreading skills are required
• Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, firm members, and other business contacts are required
• Ability to interact with lawyers and staff at all levels is required
• Demonstrated proficiency with MS Office Products required, i.e. Microsoft Word, PowerPoint, Outlook and Excel; CRM technology a plus
• Ability to pay close attention to detail and be highly organized and accurate is required
• General familiarity with the practice of law is a plus